I made 2 payments in July and one in August and did not receive my new statement until after the payment was due for September. I had attempted to call this company but could not get through. Finally someone called me on Monday after the payment was due and was very rude to me. I tried to explain to her that I had been in an accident on July 26, after I had made the three payments. She told me she was really sorry but the money was due now.
I then called customer service and asked if I could make an interest payment, and she told me no, but they would divide the payment up into three payments over the next three months. I told this lady that I would not go back to work until Oct. 28th and she told me the house payment would be due on the 20th of Oct. I then told her that was impossible because I would not be at work. I tried to think of everything I could to appease this representative, but she told me that my house would be in foreclosure before I could repay this one payment. She then hung up on me in the middle of a conversation and I could not get back in touch with her or any representative of the company. Rip-off isn't the word!
Sandy
Vinton, Virginia
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