I recently booked a rental car through name your own price on Priceline.com. After few hours, I found a lower price for the same exact itinerary and category of vehicle and called customer service to see if they can price match the lower price.
After talking to 3 ppl and one supervisor, they said they can't match the price as they could not see it at their end. The lower price was visible across 5 different computers and mobile phone. So I faxed them a screenshot of the lower price. Priceline said its still not valid as they claimed can't see at their end.
I would never use Priceline again and Honestly urge other consumers to be weary of their price match policy. They simply refuse to acknowledge that there exists a lower price and. I had even enquired if they have email address, so that I can email the video which shows lower price. They said accept fax and postal mail.
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