I recd a bill for 500 dollars in error which I didn't pay and lost my services with verizon. I wrote and called and emails to explain i pay every bill in full but I don't owe this bill. They then charged me a re instatement fee and late fees. I told them I would not pay a bill that is not mine.
Went to the escalations dept for 90 days in which they apologized and gave me a full credit. This lasted 5 days and was reversed by the company but not one knows who or why. Started the process again and it is 60 days and I recd full credit again. This lasted for 7 days and now I have no service and all the fees are back on my account. Worst company on planet earth by far. Avoid like the plague
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