I put an order for brand new support from AT&T Uverse about 14 days before for an installment day of Saturday 7/9 for an install time-slot of 9:00 to 11:00. There is a technology sent 2 nights before the day to make sure anything about the road was prepared for that inside installation.
Recently (your day of the deploy) they named about 8:45 declaring the technology wouldn't be out until between 11:00 and 1:00.
The technology came about 12:30approximately and after operating one-line and attempting to synch their device he mentioned the technology that arrived two times earlier hadn't connected my cables onto the right final. He mentioned he would need to call-in a "solution" for anyone to emerge to fix the issue. I questioned just how long that will consider and he explained it'd not be too much time might be five minutes as much as one hourapproximately. The specialistis boss informed him to depart and consider another phone while awaiting the modification to be produced.
At about 4:30 I called in to the AT&T call-center to protest. I requested when can this modification be produced I'd been ready since 9:00am for this to be achieved. I virtually got the runaround and was moved twice-once to some boss after which towards the maintenance department.
They eventually explained the solution mentioned they had a need to react no later than 5:05pm.
At about 5:15pm I named the specialist wondering that which was happening using the installation. He couldn't determine what the offer was.
He explained he'd contact his boss and obtain it straightened out and could be back at 8:00 today to obtain anything done.
Well it is today after 9:00am and that I only a phone from "Josh" a boss who named me to determine that which was happening using the deploy I described the specialist must have been at 8:00 to connect me-up. Josh explained the fix solution have been terminated. I instantly named the specialist and he set me on-hold to determine what happened. To create a lengthy history short my installment have been terminated. There's nevertheless gear in my own family room (a device along with a battery backup device). He explained the soonest they might get somebody out to repair the issue within the road where the very first technology hadn't completed his work right was "sometime tomorrow". I told the specialist simply to abandon my installment as terminated and come get his gear out-of my family room.
AT&T is just a large organization. The way in which it's put up for installment it's a question how they remain in company. The left-hand doesn't have idea exactly what the right-hand does. I lost ostensibly twenty four hours of my period. Had the very first technology completed his work precisely, and had once it had been found the problem, they'd have directed somebody out with a few feeling of emergency to repair the problem, and had the opportunity to provide sometime framework for this modification to become created, they'd have maintained a brand new client in the place of obtaining another article of inexcusable customer support. That appears to be somewhat typical. I've been with my present wire/web supplier for nearly 17 years. I thought I had been upgrading child was I wrong. I'd not suggest going right through the frustration I've familiar with this laugh of the business.
Steve W.
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