I received a call from Dish Network to ask I go back to service with them and I agreed and installation was scheduled after 1 hour and 45 minutes on the phone with the sales rep.
3 days prior to the installation date I called to confirm the installation and asked to repeat the order.
I found that the order was not as I had asked for and I was given to a Supervisr who apoliged and made the correction but there now was a 7.00 increase in the monthly fee, but he offered a 39.00 credit to my bil, so Saturday comes around and at 11:20 am the installer calls and says he is running late, I ask how long he says 3 hours, and ask if we had all the equipment to which I said no your the installer, he said they did not give him the equipment but would go back to their warehouse in San Antonio, and pick it up and now it would add an hour 4:00pm.
At 430 pm I called him having his number on the caller Id and he said be there by 5: oopm, At 5:15 I called he would not answer, I called dish network and they showed the call rescheduled by the installer and no one told me, they offered another 100.00 off my account plus another 69.00 for the earlier call, and I waited another 1 hour 30 minutes while they tried to contact their dispatcher for installation, and never could.
I would never reccomend dish net work to anyone of my friends, relatives or an enemy for because of the poor service, and long waits on the telephone, and the only reason I even considered going back to them was because my wife wanted thier german package, she quickly remembered why we cancelled the service years back, and so I went on line and saw how many complaionts are listed and I cancelled the order, Im not paying 119.99 per month for this type of service. Stay with cable, unless you like long telephone calls, and you will hear Im Sorry many times but the service is terrible.
Roger Apolinar
Garden Ridge Texas
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