Usacomplaints.com » TV & Radio » Complaint / Review: SuddenLink - Poor Customer Service. #656263

Complaint / Review
SuddenLink
Poor Customer Service

This really is when it comes to Suddenlink Television.

I currently donate to DirecTV. I'm happy with DirecTVis support and item. I am simply not pleased the cost is $156.00 each month. I actually do obtain the Initial bundle that's the film programs and such. I really could do without a lot of the additional stations for example activities, but that is how they get you. You-can't choose your deals. I suppose they're attempting to distribute the price of viewing NBA to actually these people who do not view it. You've to possess it to be able to obtain the film channels. Exactly what a tear.

I needed to determine what Suddenlink needed to provide. I told them I would like to make the most of the unique these were operating to test it for thirty days cash back guarantee. The one thing I had been informed I'd be out easily choose to not opt for them was the $40 installment.

I asked the revenue woman just how many HBO and Showtime stations I Would be receiving together. She explained just like DirecTV. She explained I'd possess the identical route make using the same image and audio. She also explained it'd be in regards to a $60 savings monthly by choosing them. She described that used to donot need to remove my DirecTV till I Have determined. She stated the technology might come connect the Suddenlink Television without getting down my DirecTV. Which was excellent. How simple is that this. I really could try them-and just be out $40 easily do not enjoy it. I'dnot have togo through the problem of getting along my current DirecTV. She described they would need to cost me for that first month and also the $40 installment. That it'd be on my the following month's statement.

The technology turned up 3 hours late. He instantly advised me that I'd need to create him a look for $99. I told him the woman stated she'd statement me, but I will create a check if required. He continued to express they (his workplace) does not reveal any info with him or even the client so he is not amazed they did not tell me I had a need to create a check. I showed him wherever my TVs were situated. He was to set up the precise gear that I'd with DirecTV. 2 HD DVRs and 1 normal video radio. He got me outside detailing he would need to operate wire on the exterior of my home to make the journey to 2 of the areas and my master suite might have a wire decreasing the wall over my toilet doorway after which towards the Television. He might place it down the wall but that will charge me $85 per fall. I told him which was undesirable and he explained he then could not get it done. I told him how can DirecTV get it done? He explained they're utilizing the preexisting collections. I told him he might defeat my DirecTV link with place his link about the preexisting collections. I stated that several times previously. He begins the installation. He returns in my experience about 45 minute later and claims he cannot deploy the main one within the master suite since I should have a splitter within the loft since the sign simply bounces back again to the first link. He could not move in to the loft until I accept spend $90 for insurance. You realize to protect any incidents. I told him simply overlook the master suite. I will simply give it a try for thirty days about the additional TVs. He finishes up and becomes about the Television all attached to Suddenlink. I instantly discover I've just 4 film channels. I expected him to exhibit me the route make. The brochure he passed me has about 9 HBOs and 9 Showtimes. And many other movie channels. I expected him why I actually donot get these. He claims Suddenlink does not provide these. They're in the East and Westcoast indicators and Suddenlink is reducing back on that. I told him it's not going to work with me then. It isn't worth the savings. Simply take everything along and place my DirecTV back. So sorry.

He gathered up his material and DirecTV was trying to find Satelite when he quit. Our DirecTV never got up. I named Suddenlink back 15 minute following the technology quit and told them. I named them back after 2 hours later. No body named or confirmed. I called the following day. The technology about the point stated there'snot any report of me calling for that technology to return. And so I requested to keep in touch with a boss. Jessica Jacobs, I believe. Was her name. She seemed so involved. I told her my entire history. Appearing so honest. She guaranteed a call-back inside an hour from her or even the regional dispatcher. Used to donot get a phone from anybody. Alternatively a technology turned up. Did not actually understand why he was there. There have beennot any notices within the solution. He explained he could not contact DirecTVis gear. He quit.

Our DirecTV equipment was broken from the Suddenlink technology and that I was without Television all weekend. DirecTV is being released nowadays to displace the connection the Suddenlink technology blew up. I'venot obtained any conversation from Suddenlink whatsoever.

If there have been another organization that provided the fiberlink support for web for your cost that Suddenlink has it I'd stop my support for that.

It Is like they did not actually care. At-all. Do not spend your own time with this specific organization in the event that you choose great customer support. They do not care.


Offender: SuddenLink

Country: USA   State: Texas   City: Leander

Category: TV & Radio

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