We registered with Suddenlink significantly less than fourteen days before. They arrived to set up our wire and web. They planned a few time screen and guaranteed me they'd contact before arriving since I have must be at the office. Whilst the end-of the stop of period was nearing, I went house and waited and so I'd be accessible. We got right down to about 10 minutes prior to the end-of the stop of period and much more doorbell rings. It had been the technology (no telephone call). He was good and described he was addressing for somebody on another work. That evening I had been attempting to put up our favorites list and recognized the DVR did not provide a choice not to display stations simply to prevent them (obtain a large bluescreen on each blocked route). Therefore, then I began to pull-up the Video-On-Demand support also it was not working. I acquired a display having said that we had a need to contact Suddenlink. Therefore, used to do. They did a lot of material within the telephone after which they stated they'd need to deliver a specialist. Meanwhile, they explained they'd a TiVo to hire rather than the DVR which should permit us to miss stations (we've small children). They planned for that man in the future. Again, the technology arrived towards the finish of the stop after which it required some time for him to find anything out therefore another 3 hours of work was dropped. He examined our DVR, stated it was something amiss withit, I told him we would requested a Tivo and he explained we do not have them. Evidently customer support doesn't understand what the neighborhood places really bring. Therefore, they provide us another DVR. Two nights later, I attempt to report a display for my children about the DVR, ANOTHER BIG BLUESCREEN informing us to contact Suddenlink. Therefore, used to do. They did a lot of material within the telephone and stated they cannot repair the DVR within the telephone plus they would need to deliver another technology out to correct the Next DVR we have had in under per week! We stated, no, we will purchase a TiVo since these do not have the capabilities we need but we require the wire card. Then we experienced about 20 units of dialogue about might they provide us a wire card or not. My partner requested to get a supervisor and was on-hold for around fifteen minutes. He eventually put up. We purchased the Tivo, attempted the wire card currently within our DVR, it did not work since it's to become combined using the system so he calls back again to keep these things get it done. They wont but claims they reserved a wire card in the KWD workplace within our title and we have to choose it-up. He gets up very first thing nowadays visit the KWD workplace and returns the DVR and have for that Wire Card. The KWD workplace, claims no, we-don't give them out, a technology will have to come do the installation. After which when my spouse quit the DVR they stated they'd rather the technology choose it-up too. He left it together anyway. Today we wait to discover they'll really obtain technology out below today within the 5 time stop they gave us. Significantly Suddenlink, your customer support centre and nearby practices must have exactly the same info! The runaround is terrible! And, you have to get DVRis that use great performance! NO BODY really wants to wait before home waiting in your damaged items to become traded again and again.
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