Complaint / review text:
Recently I approached your customer support division and talked having a woman called Jamila I started out the discussion with Jamila such as this. “I have one issue plus one question just are you able to defeat my present support cost that I'm spending with WHOA." Jamila asked me about my present support I recommended her that I've 2 DVRis @ standard devices and web. The wire support quality stations are HBO and Celebrities with Encore. I'm spending WOW 110 per month for several providers. She stated she might provide me exactly the same support for 96.00 plus some change (can’t recall the precise penny quantity) I had been pleased and registered.
You had been able to return out today and connect my purchase. After I arrived home I realized that I obtained just one HD-DVR and 3 devices. I subsequently examined my mail verification and realized that my HBO wasn’t outlined and celebrities and Showtime is just advantageous to a few months furthermore the web was not within the value listing. Being a bit positive I named to consult with somebody and also to repair the purchase problem. I talked to order number 1000438173. He explained that I'd need to spend and extra 100 dollars to obtain the DVR which after a few months the Showtime and Celebrities might charge me and extra 24 bucks. And of course he had no idea what my complete bill could be with my web aswell. I subsequently requested to talk to a boss, he declined to I would like to talk to one. He also suggested that I had been causeing the entire point up. That we discovered truly rude, I subsequently requested to stop he'd the nerve to inform me I had been quitting and exceptional deal. I allow the guy realize that I'm quitting a bundle that I didn’t request. I requested to stop again and was used in Simon. Simon began to inform me that I had been incorrect again which the package I acquired couldn’t function as the new client bundle. Where stage I allow Simon understand I never requested for that new client bundle I'd no idea exactly what the new client bundle was. What I actually do understand is what I and Jamila discussed are you able to defeat what I'm presently spending. Simon apologized for that mix-up. He ended my support when I required.
I'd rather spend 10 bucks more for that same support easily it’s having a fantastic organization who possesses as much as the things they claim they're likely to do. For that nearly 36 hours together with your organization. It has quit this type of poor style in my own mouth. The truth that the sales person may estimate something and deliver another plus nobody create great about the unique offer is unfortunate. Accountablity mustn't participate your customer guarantee. I don’t need a handout. I really do need excellent customer support. And so I can stay with WOW. They might charge a bit more but their call-center employees provide customer support. You provide business support. That's where your employees just meet your needs the organization and that I the client am very little more that the telephone number to appear up my bill.