Mr. Samik Disai who's DirecTV market Rep. Ceased by my home on 06/28/07, stated might put up great deal using the development deal and Vietnamese Immediate 3 stations from DirecTV, since he realized I've historical connection with Comcast Cable. Samik guaranteed to really have a FOXNEWS, Comcast SportNet including within the bundle same present selection with Comcast, then Samik confirmed me THE OPTION bundle ($49.99/month). I also requested Samik to get a cost break down of the regular payment, therefore he set the billing dysfunction regular within the order form.
Samik created the purchase depth complement with cost cited, Favored Option was place in the explanation of purchase that not explain by Samik, and Vietnamese Immediate.
Samik returned to his workplace to publish the order to DirecTV. Again, cost offered wasn't exactly the same cost charged from DirecTV that we obtained just a few times following the meal was mounted, it had been $30 greater, with no Vietnamese Direct-III stations following the specialist arrived to set up very first time. I named Samik immediately, who stated I had been designed to have these stations, but used to do not. Samik explained he might discover from his organization after which contact me back in handful of moments, but he never called back. Then I named his organization (WISE GROUP INCH-866-460-1012), they stated I've to contact DirecTV customer support. DirecTV’s customer support rep stated that I want another meal for Worldwide stations, however the Samik never described this in my experience because the start. If he explained before we achieved the contract I don’t believe I'd be pleased with that offer, since I'd not need another meal placed on my top. Additionally DirecTV explained that I've to cover delivery of the 2nd meal. Again I had been unaware of requirement for 2 meals initially and never have to spend any additional expenses.
I called to protest to DirecTV after I obtained the payment record using the whole greater than cited from the vendor. Customer support requested me to see the explanation within the purchase form for them. The explanation cited “Preferred Choice” development is $20 cheaper compared to bundle demonstrated on payment record. I had been never proven an outline of what's within the “Preferred Choice” bundle since the Samik never described this in my experience. After Customer Support change me back again to the “Preferred Choice” bundle I don't obtain Foxnews or Comcast SportNet stations that was a linchpin along with a major reason for changing to DirecTV.
I'm an incredibly disappointed client! I'm unsure why I've to pay for more for less stations today than I'd using the Comcast Cable. Samik attempted to create a simple purchase and guaranteed me, the client, anything never which was never likely to occur. I'm really annoyed and requested DirecTV to truly have a specialist consider the gear back and remove the support. DirecTV’s customer support explained that I've to pay for $300 to remove the support regardless of what. I don’t wish to drop money for nothing. Additionally I don’t wish to save money than I invested before using the Comcast Cable. I also had customer support eliminate deals for example Vietnamese Direct-III therefore the statement could be more consistent with what I had been guaranteed. I named the Samik and quit many voice emails and he's yet to come back just one phone. I named his organization plus they stated I've to get hold of DirecTV straight because they are not liable.
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