The billing department is BRAIN-DEAD!!! On May 13 we discontinued service. Returned their DVR, cable cards, and tuning adapter. They gave us a receipt for the equipment. Now starting June 9 we began to receive calls telling us we owed over $60 for modem and online service at the place where we no longer live. We returned all the equipment, but they believe the modem which we purchased is theirs. With the first call, we told them we had turned in all their equipment and we thought things were straightened out. Then 2 hours later they call again. We call them back and again believe the situation is resolved. Not so — we receive four calls the next day. Now they say it will take two weeks to research as to whether the modem is ours. All they need to do is look at past bills and see they gave us $1.00 credit for having our own modem. I guess that is too difficult for these people. Who knows how this will hit our credit rating.
0 comments