Considering satellite radio? Avoid Sirius! It's been absolutely the toughest customer connection with my entire life. Anything as easy like a cord breaking converted into a years-worth of cost and misery
I tried to displace the damaged cord towards the satellite radio at stores for example Radio Shack, but no body maintained something that was suitable. I talked with Sirius customer support about that and described that I'd been without support for all weeks and attempting to substitute the ability wire (meanwhile I'd previously taken care of the support I'd not been receiving). The described they'd be pleased to supply me having a free cord however they were sold-out and that I will have to call-back in a couple of days. I extended to call-back (each time keeping for extreme levels of period) plus they never had the wire in-stock. Only a little irritated by this time around, I requested for my account to be terminated. To prevent me from rescheduling, they agreed to maintain both receivers (my damaged one and my partners) switched on to get a really reduced price easily paid-up top for 4 weeks, while one customer support consultant explained I would attempt Bestbuy for that cord. I decided.
Bestbuy informed me they don't bring them-and that I ought to contact Sirius. (Ughhhh!)
I called Sirrius to request again to stop my account and also to perhaps pay me for all of the abandoned support I'd taken care of. The one thing they'd provide me is just a discount on the new stereo. They stated there is nothing else-they might do which I simply needed to watch for my support to operate out at the conclusion of the 4 weeks. Good, I quit.
While four weeks was up, there is a brand new unauthorized $75.66 cost on my charge card. After I named to discover that which was happening, I had been educated that it had been the cost for my support which my support had never been terminated! After around three reps, I eventually persuaded somebody that I'd terminated my support plus they decided to credit my card. They described that it'd get up to 10 times to exhibit up
After about 14 days I still hadn't observed the credit. I called back and also the consultant described that whoever I talked to formerly, acknowledged my Sirrius consideration, not my card, which it will have just obtained 5 times. He assured me that I'll obtain my credit within 5 times. I'm still waiting
By at this time I'm out in regards to a years-worth of satellite radio providers, one more $75.66, and hours and hours of time spent discussing about the telephone.
My problem is, exist truly this several inexperienced individuals employed by Sirius or are they experienced to become elusive, tricky, and deceptive? It's something to maintain your visitors, however it is just a complete additional tale to lay for them about-time intervals, accessibility to items, and membership contracts, & most of, it's illegal to cost someones charge card once they have required that you simply SHUT THEIR BILL
Only A notice for anybody available, I'm so upset after coping with Sirius, it's not really worth having satellite-radio if this is exactly what you've to cope with (so that as you can observe, I endure a great deal before I actually required actions to protest!).
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