I called DirecTV on or around 11/17 once we were presently a DirecTV client and were likely to be moving forward 12/4. After researching the web site also it demonstrating the shifting is "free and simple" and "a few months of excellent quality programs FREE", I had been underneath the impact this could be considered a really fast, simple and free move to a different house.
Within my phone, the consultant advised me of the $19.99 charge for shifting. I stated that the web site suggested "free" and he explained that moving is free but that the service-fee does use. Then he described that I will get one more DVR at no cost as well as choose from the NBA bundle or even the Starz/Showtime bundle and obtain that free for a few months. I find the Starz/Showtime deal.
Once The specialist found my home, he advised me that his "basic" installment wouldn't work with our extra DVR. The main one on our main ground would work-but the main one within our extra family room would not. He explained he might do an installment where the wire might are available in in the other wall which will be a cost of $50. Or, he might perform a complete nittygritty installment where anything is setup completely which might run-up to $400. We find the $50. The way in which he described the installment was the present Cable Television store could be on a single wall and also the additional wire store for that DVR support to function could be about the additional wall. Around showing him it could be in a corner, we recognized the wire shops to become on each aspect of the surfaces of this corner.
Directly after we were completed moving-in that evening, we began establishing our gear. We're able tonot evaluate all his installment at that time of his conclusion due to the shifting and also the wide range of material in the home that it had been challenging to obtain around. We discovered the installment he did was he did abandon the primary Television wire store about the one-wall behind it however the additional wire store was way over the space. The primary wire store is about the East wall and also the one he mounted is about the West wall - completely over the family room and our workplace (in a large part). We subsequently realized that when he did his installment, he "required" the present cable net (Comcast) store then when Comcast arrived one hour later, they'd to set up a fresh wire and web wire store since their wire store was today eliminated since DirecTV took it. 24 hours later once we began cleaning garments, we joined our washing area simply to discover the electric package the DirecTV man had utilized (my spouse had confirmed him where it had been) was dangled from above our machine. It'd experienced the roof but he quit it hanging in mid-air.
We truly were not sure how to proceed at that time. We proceeded to contact DirecTV to truly have the specialistis boss emerge to check out the task and know what can be achieved to correct the problem. They informed us we would be approached that evening. After nobody named us, we called back 24 hours later. The repetition stated that nobody might have named same-day so he apologized for that info. He sent a demand for their 3rd party installation team to contact us as he did not notice any demand actually being created. We waited about 48-hours and not obtained a call-back. We named DirecTV again and were informed they had a need to contact this 3rd party again of course if they nevertheless do not react, DirecTV does not spend them. I told them that people needed from the support but he explained that I really couldnot since we closed the agreement. That's after I discovered the $19.99 I had been informed was a "service-fee" was really for that DVR. We obtained $100 down to be a "great/faithful client" to ensure that quantity was for that DVR - not the service charge. Easily had recognized that, I'd not have gotten the extra DVR. I thought I'd need to spend the $19.99 no real matter what and obtain the DVR at no cost - not another way around. The repetition wouldn't let's out-of our agreement as he needed us to provide DirecTV the opportunity to make things right. He informed us the two year agreement was for that cost of the DVR aswell. After 45 units about the telephone together, I had been so upset that even when the specialist named, used to donot wish to have them emerge. I truly only wanted from DirecTV.
Following this, I'd to visit Illinois to look after my mom after complete knee-replacement surgery after which it had been the holiday season so we did not have any moment to look after this really demanding problem of DirecTV. I approached DirecTV on 1/26/10 to look for the precise total get free from their agreement. It's $480!!! That's definitely not the buying price of the DVR. Nowhere I've been informed what this 2-year agreement quantity could be easily need from the offer and, moreover, one-rep explained it'd the buying price of the DVR. I truly believed that after I named directly into discover the quantity of getting away from the agreement that it'd be $100. I'd stay with that. Nevertheless when I then found out it had been $480 - I had been livid!
Also, their site claims that you will get the advanced video stations free of charge - that's not the case. I named in around 11/17 and did not possess the fresh quality video stations until 12/4 (relocate day). Nevertheless, I acquired billed for that incomplete month in Nov '09 for $12.00. I named directly into DirecTV plus they stated that the $12 could be eliminated following the 3-month "free" interval. Therefore, they charged me $12 for providers used to donot have however plus they might go off my statement till after our 3-month free has ended. They stated "it'll instantly be eliminated."
All I'd like would be to get free from DirecTV and do not experience I ought to need to spend the $480 after I attempted to obtain from the offer inside a couple of days of the installation. I do want to visit Comcast Cable Television when I do not have to be worried about installment once we have Television shops all at home. The last homeowners had Comcast cable and we're simply completed with DirecTV.
Zachary Schroeder
9134 Florida Avenue D
Brooklyn Park, MN 55445
763-493-3980
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