I requested verizon FIOS service online February 3.
It looked much to obtain a device along with a wireless modem and installation free.
I found out about the screaming-fast web and that I wish to have one.
It Is currently March 1st but I still do not have any online sites. I never envision myself not totally hooked on the web oneday however it's recently been 30 days.
They sent me to request pair types of identification. They sent me and questioned me to do something within 24 hours. The choices are both fax or People email. Just how can anybody create US mail within twenty four hours? I have got their mail 6 PM on Friday. I thought which was silly.
I sent three distinct identification types.
Pair days later, I Have got the 2nd request IDs again. I sent them again. This time around I named the 888 quantity 24 hours later since I did not get any confirmation mail. The consultant stated they did not get all websites. And so I sent them (just the lost pages) again. Used to donot obtain the verification notice again. I called again. They did not get any fax however the very first time (Feb 8). I named them 4 hours later to ensure they will have got the lost site. The consultant explained this time around they will have got anything and moved me towards the installation division.
I'd to hold back about 14 minute to obtain anyone to reply. They asked me telephone number. I told them I'm purchasing online sites but I actually donot make use of the house telephone. After speaking 2 minute, she discovered I had been purchasing FIOS not DSL. She stated it is various division and moved me again. I'd to hold back another 15 minute. The consultant questioned my telephone number. After I explained my telephone number, he explained "this isn't verizon number". I told him that it had been about FIOS not telephone. Subsequently, he questioned me "how can I assist you to?" I had been really discouraged at that time. I stated "I'm (really really truly) looking to get FIOS installation." He planned me for that following day which was great.
I believe individuals who work with verizon ought to be acquire some instruction in the place of producing the clients discouraged. Easily named the installment division, they ought to anticipate that. When they have any common telephone number, the one who exchanges must clarify not the client.
I Have read way too many grievances about Verizon but nonetheless wish to check out. I really hope they are doing better support since that is the things they are available.
-Hana
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