It is very sad when Verizon cannot accede the low bar set by perennial screw up Time Warner. Not only were hold times excessive and I was sent back and forth to different departments, customer service was incapable of answering questions. When I asked for a supervisor I was given Brian (28350) and told to that Jasmine was not there. I asked for an email and a last name and someone to write a letter too and was told write to Jasmine - no last name no email, no title. I had asked for Verizon to pick up a cable box for which they wanted $79.99 to pick up - Time Warner's cost zero.
No one to report to means no customer complaints!!!
Hard to run New York customer service out of Tucson-
Don't expect more for Ivan Seidenberg and the telephone co.- he has proven to be a perfectly inept executive!
They better improve the customer service or Time Warner will eat their lunch
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