Advertisements inaccurate. AT&Tis technology team and boss acknowledge they CAn't provide me the support that friend 6 blocks away could easily get. Technology claims that due to my “2700-foot. Distance” from some kind of starting section, that my “profile” won't I would like to view HD on two sets at the same time. DVR doesn't work as guaranteed consequently. I did so not need that issue with Comcast. Nothing in Television advertisements or online literature suggests these issues are possible. Our email isn't operating properly at this time (may deliver okay but can't obtain regularly in Msoutlook. Currently attempted home-assistance device to repair, after whole of 7 hours on phone with “Tier 2.” Tier-2 and mgmt. "escalation" not acceptable. Was informed today by equally “Jay” at Tier-2 assistance and “Chris” on administration escalation group they “cannot assure constant service” because of my length from some kind of main centre, utilizing conditions like “loop length.” Technology claims that due to my “2700-foot. Distance” from some kind of starting section, that my “profile” won't I would like to view HD on two sets at the same time. Really, I can't also view 1 HD plan and report another.
May record problem with Tennessee Bar. Serv. Fee and regional Television customer route (media release from AT&T on WMC-TV Memphis information system created me conscious u verse "obtainable in my region.") If all providers aren't open to all customers, subsequently advertisements break reality in marketing regulations, and really should be known state consumer advocates and FCC. It has been really a terrible customer expertise, and that I plan to do whatever I have to do to allow different customers in my own region – and my buddies in Nashville along with other AT&T places who're considering U Verse – how badly it has eliminated and just how much tension it's triggered in my own home.
· Mistakes in putting preliminary purchase, because of obscure Site data and disappointment of preliminary CSP to precisely feedback order
· Completely undesirable problems in moving email records – whole of approximately. 6 –7 hours. On telephone including Tier-2 attempting to solve. I create my whole dwelling from the home based company that needs my email support be trusted. I curently have the problem that I might have overlooked company email within the last 3 times that'll charge me countless pounds.
· VOIP wasn't mounted and then deploy day wasn't until 11/11. Plenty of excessively specialized vocabulary and push back from specialist when I had been prepared to have my house telephone number transformed it might occur today, however they couldn't port-number till 11/11. Oddly enough after I increased scenario 9/17/09 could get day transferred to next Tues. 9/22. That is currently been transferred to 9/23
· U Verse Site wasn’t in a position to neither “verify visit status” or show-me any payment info. I'd to return to call-center, understand an unnecessary quantity of selections simply to obtain a live broker who might aid. I didn’t ultimately get one to tackle my worldwide difficulties with the entire encounter till I had been supplied with 866-915-6188. Nearby technology here again 9/17/09 and explained: had you named me locally, I really could have gotten U300 energetic today.” I did so attempt to contact him – his cell # claims, “Person you're calling includes a voicemail package that hasn’t however been put up.
· Plenty Of “finger pointing” from numerous CSR’s on the way accusing problems about the last individual with AT&TI had talked too. Tier2 Mgmt. Escalation as recently as today really attributed problems on my in-house tech
· AT&T makes it extremely difficult to advance a scenario to some genuine individual with a few expert to help. Used to do not get anybody at-all who had been a real customer relation’s expert vs. “billing” or “tech support” who might really aid, provide any monetary credits, etc. Till 9/17/09.
I'm genuinely surprised and dissatisfied within the quality of the encounter with AT&T. I've been a phone client of BellSouth/AT&T in New Orleans and Memphis since 1973; they've had my online sites since 2001 and DSL service since 2003. I selected U Verse centered on exemplary stability – for a long time – using the aforementioned solutions. I've had more issues within the last 3 times than I've had with any AT&T providers – including Internet – in more than 30 years. The sole acceptable quality for me personally: provide me no less support quality than every other customer. Don't create complex reasons, since if it's accurate that you simply can't supply what I registered for, you've my serious written guarantee that I'll document grievances with every customer company in the town/state-level towards the FCC, and contact every Television customer advocate writer in Memphis, within the curiosity of allowing prospective U Verse clients in Memphis understand what I've been through. No reasons. Simply correct.
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