We registered for AT&T U Verse in April we've had only complications since. The support is sporadic, cold throughout the greatest play of the overall game or even the orgasm of the film, and of course that as the Television support is freezing, the web doesn't function, not does the phone. That is correct, if you should be on the phone it's fallen, composing an email or website, and it is shed! This really is beyond simply an irritation, it's really a security problem... We've no telephone support if AT&T stops! Occasionally its merely a 10-second freeze, but nowadays we'd a 45-minute freeze. Usually all providers freeze 10 times each hour.
We've called tech support team, have experienced numerous servicemen out to "repair" the issue. The servicemen have all attempted anything, altering a wire, altering the fixtures, resetting the device, etc, plus they abandon declaring the thing is solved. Not five minutes following the service-man has quit, the issue USUALLY returns
I've spent hours and hours about the telephone with tech-support, they acknowledge there's an issue with this assistance being interrupted, nevertheless the issue isn't getting solved. Today, I talked with tech-support following a support technology was at my home for just two hours this morning. Once the preliminary contact was not able to assist, I requested to talk to a boss. I had been discouraged and undoubtedly allow him understand my disappointment, and he explained, "I will remove this phone at this time." I told him that I wished the phone call had been documented. Client service has been doing nothing to pay for the insufficient support. Spending $160 monthly for support that's not being supplied is undesirable.
AT&T ought to be embarrassed of the providers and of the possible lack of customer support from people who reply telephones at AT&T.
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