On Tuesday, May 18th, I named DIRECTV to stop my support. I request the client service consultant just how much it'd be to stop my support. He explained it'd be $20/month until Nov. I decided to that quantity and so I had him stop the support at 12AM on Thursday morning. On Thursday, May 20th, I continued www.directv.com to pay for my statement for $120 (that will be what I had been informed it'd be). After I utilized my bill online the sum total was $255. I named DIRECTV immediately and spoken to some customer support agent called Van. I expected her to examine my consideration due to the various quantity I had been informed on Tuesday. After she examined the consideration she realized that I'd a credit on my consideration and he or she stated my agreement really finished in Sept. Consequently she explained I Would have to may $20/month til Sept ($80) subsequently with my bill credit the sum total might arrived at $55.10. I informed her which was good and that I'd spend that quantity when I might spend it online. She explained to hold back a couple of days since their online account supervisor had a need to alter the total amount on my bill. I informed her that might be good which I Would spend the $55.10 instantly when I noticed it online. I expected her 3 times exactly what the whole was that I'd have to spend. 3 times she explained $55.10. Nowadays, May 25th, I visited spend my whole and also the quantity wasn't altered. I named DIRECTV again to confirm the sum total was $55.10 and also the customer support consultant Beginning explained the whole was $255. She stated that I had been not out-of my agreement until next year. I've had DIRECTV since 2008. Their customer support reps have explained three distinct quantities to pay for. I decided to spend $20/month until Nov for my early termination throughout the first phone. The 2nd consultant explained that I just had a need to spend $55.10. I informed her which was good and that I'd spend it the moment I noticed it on my online declaration. I don't believe it right that I Have been informed three distinct quantities to pay for. I decided to the very first whole; $120. Used to do not accept $255. Please allow me to understand what activity must be studied to get rid of this crazy cost. Additionally I'll NOT be utilizing DIRECTV again since their client service reps clearly have no idea the things they are referring to once they stop somebodyis support. Thanks.
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