I've been a Direct TV customer for 10 years, and our box died. The CSR was courteous and helpful as we went through the troubleshooting steps ("yes, it's plugged in," etc.). After determining that the box was indeed "dead," he said they would FedEx out a new one for only $20 shipping. What?! Their box, their service, and I have to pay shipping?!
I was offered 3 months of Showtime for "free" to compensate. I refused that and said I would pursue other avenues. The CSR didn't seem bothered at all to lose a long-time customer over $20. Unbelievable!
0 comments