Usacomplaints.com » TV & Radio » Complaint / Review: DirecTV - Deceptive Practices and Poor Service. #299700

Complaint / Review
DirecTV
Deceptive Practices and Poor Service

I've been reduced client of DirecTV for more than 4 years. For the reason that period, I've never been overdue on the statement. Last March I started utilizing their HD gear.instantly I began having party issues that avoided me from viewing many applications; issues for example lack of audio, freezing pictures, damaged-up pictures, outlines over the display, etc. Their regional preservation group, Aerosat, found my home on many events, which cost me lots of period, cash and stress. The majority of the period these were possibly overdue or didn't appear whatsoever. Their teams were rude and inexperienced. A few of the men had just been at work a couple weeks and had no previous knowledge whatsoever. Obviously, these were unable to solve my problems. I wound up being provided some breaks to my consideration with a handful of customer support reps at DirecTV who felt sorry for me personally that I had been having a lot of continuing issues. Subsequently, from the orange, in regards to a month before, I obtained an unsigned notice without any title or telephone number onto it from P.O. Box 6550, Greenwood Village, Co, 80155, challenging that I give a written description for that breaks which were distributed by their people. I had been surprised but did because they requested and delivered them a notice detailing the problem. I've a duplicate of this notice. Subsequently, a week ago, I obtained via FedEx an unsigned letter without any title, telephone number or bill number shown onto it, declaring that because of my disappointment to react to their last notice, my support has been ended on April 25th! Just how can they are doing this I wonder? I had been informed verbally that I'd need to spend a sizable fee easily attempted to depart DirecTV before 2 yrs was up, despite the fact that I never closed a contract or obtained a deal. However they're ready to end a original client like me at-will without any fee? First-year agreements regulation describes how uneven and unjust that conduct is. I've accomplished nothing inappropriate at-all and also have invested thousands of bucks through the years together, and today they're reducing me down so that they do not have to provide me my credit or supply me with anymore support calls. They're also informing me that I wont get some of my credit back; it's not mine to maintain. This really is an outrage in most feeling of the term. I tried often to achieve somebody in control at DirecTV to no avail. Not just one government or their quick team will require a phone from the client. All calls get sent to some customer support office in another condition where no body is prepared, prepared or in a position to aid. I actually delivered a professional letter for them. Someone, and that I wish it's you, must maintain their toes towards the fireplace.in 2008 America no business ought to be permitted to wander throughout clients such as this. I understand from studying countless comparable grievances that I'm not by yourself in my own predicament. This could be considered a fantastic history to operate. There's also another problem; and that's, that lots of clients who registered for HD gear and were compelled to verbally accept a-2 year agreement were informed that there could be more than 100 HD stations on DirecTV from the end of 2007. All DirecTVis nationwide marketing guaranteed more than 100 HD stations by 2008.By April 26 you will find only 85 HD stations accessible; however all of the thousands of clients who registered this past year continue to be destined for this one sided, unwritten 2-year agreement. Lots of people who've attempted to depart DirecTV have now been struck with large fines, that are instantly delivered to debt collectors if they're problematic. They're placing out inexpensive, poor quality HD devices produced in China and Mexico, that they make everybody spend $10 per month to rent, comprehending that when the client attempts to abandon they'll be punished.


Offender: DirecTV

Country: USA   State: California   City: El Segundo
Site:

Category: TV & Radio

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