I called Direct TV and asked about their promotions. After a long conversation, I thanked the sales rep and told her I was not interested in making a change. She offered a 4 month promotion that included introductory pricing and the NFL Ticket for free.
When I turned her down, her offer went to nine months. I could not refuse at this point, and I agreed to become a customer. Other than taking 30 seconds to change some channels and having problems in the snow, it was fine for 4 months. Then my promotion ran out. It turns out the sales rep flat out lied to me.
I called and explained the situation to a customer service rep, then another, and another, and another manager and another manager, and so on. After 10 calls and Direct TV failing to live up to their original offer, I have given up.
Recently I noticed a $399.95 charge on my credit card. I called again multiple times to explain that they were never given permission to bill my credit card. I just filled out an affidavit accusing Direct TV of theft and had to cancel the card to prevent further charges. They say I am under a contract I never signed. I refused to sign after installation because the installer had never heard of a nine month promo.
Today I received an $800 bill from Direct TV. They will not see a dime. This is the biggest joke of a company I have ever seen. Don't do business with them.
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