I signed with Direct TV for a year because of their HD promotion. However, when I upgraded with a DVR they added on another year of obligated payments without my consent or knowledge. Read the contact carefully because the sales staff is not honest. When I realized what happened I called Direct TV. I was asked to call several different numbers by different customer service agents before someone could help me. After reaching a person who would talk to me I was told "sorry but we can't help you". I have had very poor service with Direct TV. Sometimes it is difficult to get ahold of a person. When I've accepted a promotion Direct TV has offered I've experienced problems working out my bill when the promotion is over. It usually takes several phone calls with long wait times to reverse charges. I am often given incorrect information from a well meaning customer service agent which also leads to more phone calls. I am disappointed that Direct TV has poor customer service for existing customers and does not try to improve relationships with customers.
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