I can't believe how dishonest this company is. Yesterday I called in to try and reduce my tv bill to the bare minimum, as I am currently unemployed. When I was on the phone with a direct tv customer service rep I learned for the first time that they had me down for their NFL Sunday Ticket promotion since October. Now this was news to me, I never subscribed to this, I am not a football fan! I never watched even one game and like I said before I am not a football fan. Even if they gave me the NFL Sunday ticket for free, I wouldn't watch it, as I have absolutley no interest.
Direct tv insists that I PAY FOR THIS! When a direct tv sales person called me with a solicitation to take advantage of their promotion to get some premium stations like HBO and Showtime for only an additional $6 per month I accepted that offer. I declined the NFL offer. Somewhere along the line someone from direct tv lied and mis represented this promotion. I would never agree to their NFL Deal. I tried explaining this to customer service that I am being overcharged $30 dollars a month for 5 months (they want me to pay for this thru till March when there isn't even any football) so I am paying $150 for something that I never wanted, needed or asked for.
Customer service apologizes but does NOTHING they offered me $10 for the $150 that they ripped me off for. Obviously I did not like the deal and told them that I want to cancel they said ok go ahead, but then they would charge me $240 cancellation fee. I said that I wouldn't pay it, then they said that they would just take it out of my bank account.
I have been a valued customer for almost 4 years, but when I upgraded to HD TV 1 year ago that started a new two year contract. So, apparentley they think that they have me by the short and curly's and that I have no recourse but to accept their blatant thievery
Watch out for these guys! Do not trust them!
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