I would like to preface this by stating that I'm happy with my telephone and online sites supplied by Verizon Fios. That said, I'm totally disappointed using their wire support. First they assured me providers they CAn't supply. It would appear that no body continues to be effectively educated how the gear works, one individual may let you know a can be obtained and also the next will let you know it's not. No a couple under their use provides you with exactly the same solution.
I needed HDTV support in 3 areas having a multiple-space DVR to allow them to all-access the exact same registered applications, the consultant prepared the purchase as a result and also the specialist installed it. The moment I experimented with make use of the multiple-space DVR I came across it didn't function. Exactly the same evening whilst the excessively prolonged deploy, I invested an anniversary on-hold waiting to talk to a tech-support consultant, who advised me the multiple-space DVR is only going to use regular set top boxes, not with additional HD boxes. And so I chose to swap-out the HD containers for regular types. The consultant explained I'd need to visit my local Verizon area (about 15 miles) and create the exchange. I created the exchange and upon hooking-up the brand new devices unearthed that neither of these worked. I, once more, needed to invest a long period of time on-hold simply to be informed they would need to deliver another technology to my house. The specialist arrived, changed and designed the receivers and evidently while doing this handicapped among my other devices. I created the dreadful telephone call to tech-support who told me the recipient in my own ownership (on the basis of the identification range) was, based on their program, nevertheless within their stock. Furthermore he explained that I had been still being charged (2 billing cycles) for that 2 extra HD devices that I delivered. He fixed the payment and stated my next declaration might replicate a credit and explained he'd need to link me to tech-support to repair the recipient. Tech-support was not able to correct the issue and stated another area would need to manage it and they might contact me the next evening. That night alone, I invested 1-hour and 20 units on-hold and about the telephone using the reps. The next evening, I did so obtain a telephone call and lastly it appeared all my devices were operating.
Now I would like to shortly let you know everything which are incorrect using their DVR. The planned applications all stop about 2 units lacking the finish, and so I have now been compelled to increase the saving period. The stop switch is almost for display, 3 out-of five times in the event that you stop a course, whenever you make an effort to continue it, it begins around right from the start. The fast-forward function works quite equally. I fast-forward so when I make an effort to continue play, it begins the saving over. The DVR doesn't notice that a specific occurrence/film has already been about the DVR and certainly will report it again and again, so you will discover it recorded exactly the same specific factor 3 times. Stop, rewind and fast-forward live Television just operates within the space using the DVR. You can only just plan the DVR (remove, report, etc.) in the space using the DVR, can't access these capabilities from satellite areas. Really it appears the distant TV’s that entry the DVR don’t function especially well whatsoever. I formerly had Dish Network satellite support using the multiple-space DVR and many of these capabilities were accessible and worked correctly. Furthermore, among the telephone reps explained, “it could be perfect, but this isn't an ideal world”.
Finally, my statement has are available in at almost $300.00 8 weeks in AROW, once they explained the quantity for several of my providers could be $210.00. Today despite the $60.00 credit that they're likely to problem going back 2 weeks of over-payment, it's nevertheless considerably greater than I had been initially cited. Sadly, to be able to talk to payment you've to create apart one hour throughout the week between 8:00 am and 6:00 pm (exactly the same hours that I work). It appears I've invested a lot of hours using their specialists and about the telephone using their customer support that I ought to be on the paycheck.
Verizon has several kinks to sort out using their wire support. They appear to have bitten-off significantly more than they are able to chew. I decided to a-2 year agreement and anxiously wish that they'll repair their several problems in a timely manner. Lastly, on the good notice, their HD image is very good, it’s only a disgrace I can't relish it on all my hi def televisions.
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