To begin with I do want to declare I had been informed I had been an A customer, the final repetition I spoke to explained I had been a "reoccurring issue customer" nicely I suppose I will consider my reoccurring $200 buck per month cost elsewhere. I discover that really unpleasant. My Spouse and that I are equally store supervisors which isn't the way you handle your visitors.
I'd a HR20-700 HD Plus DVR "Settled Top Dollar" That went poor and directv sent an upgraded. I place the recipient within their return container using their return tag and decreased it down at FedEx. They Delivered a pummelled restored device that had more issues compared to first one. I visit ask this device and discover a $400.00 cost on my statement for Low Delivered Gear. I've invested more than 10 hours about the telephone with Directv this month without any handle. They acknowledge they've gotten this device. They acknowledge Directv is within the incorrect after studying it for that $400.00 Cost, But cannot return my cash since they're not approved to reimbursement that big of a sum. Therefore it gets handed down to some unique division, that you simply can't KEEP IN TOUCH WITH, AND IT HAS THE FINAL TERM. I had been refused my return. Another csr and 2 of her senior supervisors closed and decided that directv was obviously within the incorrect and also the first escalation had the incorrect info. Someone may strike a along with a $400.00 cost seems in your statement but directv can't repair it. Therefore following a month and 3 restored HD-DVRis I will ultimately view my Saturday solution and superfan that I spend over $100.00 to get a month alone. OH but wait I still possess a $400.00 incorrect cost accepted by directv on my statement they cannot repair.
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