Usacomplaints.com » TV & Radio » Complaint / Review: Direct TV - Unauthorized withdrawals!. #227154

Complaint / Review
Direct TV
Unauthorized withdrawals!

Down in florida in the boon docks you have no cable so you get direct TV... 2 and half years ago with a 1 year contract np... Then first year passes np contract time is done... Then the fancy much wanted direct TV with dvr comes out you really really want it but want no more service contracts. So you go down to your local wallwart and pay nearly 400 bucks for it so you will have no contract. Then you come home and turn it on with direct TV that you already have service with np... Year and half goes by you go to move to place that has cable and so you decide to dump direct TV. So you call direct TV and they tell you there will be a 100 dollar fee for a contract termination and you have to send the receiver back... You say no way in hell i don't have a contract and i bought it outright. They say no no you didn't... And you don't have the receipt from year and half ago to prove it so you say fine you can have the darn thing back but im not paying the penalty. They say yes you are, i say no i am not bill me... Then you find out the next day that they went into your bank account (that you only made one time payments to them with your visa part of your debit card) and deduct the money. So then you call them and say hell no you did not have authorization to do this put it back. When the direct TV replies" we sent out a form letter in april with everyones bill saying we would have authorization to go into bank accounts and do this for termination fee's." I respond "those were one time authorizations not permission for re-occurring withdrawals, and this is fraud. So then sit on hold for 3 hours with my bank filing disputes and fraud against direct TV. Just the stress i need.

Moral of the story any of you use a visa or any other form of online one time payment methods with direct TV take that information off of there now only pay them using billpay and bank issuing a check... Even then they might still try to pop you... Lol!


Offender: Direct TV

Country: USA

Category: TV & Radio

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