The phone tech support is nonresponsive. The wait time is an average of 30 minutes to one hour. I tried repeatedly and no one answered. I got thru by getting the billing department to forward the call. Billing is horrible.instead of transferring services they terminated services which caused in a huge penalty. I asked for a supervisor and the technique now to avoid speaking with a supervisor is callback within 48-72 hrs. They sell a package which includes home security but the billing for that is separate from cable and internet so you have to stay hold again for another 20-30 minutes. So far the time to wait is 1 hr and that does not include the time to resolve the issue if they are able to resolve it. Then you have to make an appointment with the technician to come to your home. The service has gotten worse since they became xfinity. Unfortunately the have monopolized the internet market in the area.
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