I did a self installation for wireless and cable Comcast services. I set up both correctly and used the ethernet cable to activate them. The cable worked fine, but when I looked for the network name under my list of available networks I didn't see it.
I called Comcast to resolve the issue. I was transferred to signature support where I was told that I had to pay more for their service in order to resolve the issue. So I'm paying for the internet service and renting a Comcast wireless gateway, and when it does not work on day one I have to pay more to have Comcast resolve the issue! After I agreed to pay he began to try to sell me other software and repair services. I refused and was finally transferred. Only I wasn't transferred anywhere. No chime, no "please remain on the line" voice, just dead air.
I called the signature support directly and after giving my information for a third time he proceeded to help. The problem was simple: the wireless gateway's name and password had been changed by it's previous user. He reset the gateway to the original factory settings and now it works.
What I want to know is why the gateway wasn't reset by Comcast before being given to a new customer and how Comcast can justify charging a customer to fix this. It is not good business to make the customer pay extra because Comcast did not take the time to reset their equipment in between customers.
I've been reading over posts online and seeing that there are heaps of others dealing with Comcast/Xfinity charging to fix problems they caused. What it looks like from my perspective is that Comcast has found a way to scam another few dollars out of customers by providing bad service and then charging for any help given to fix problems that arise from bad service.
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