I have been a customer with DirecTV for nearly seven years. I get upgrade notices when I can get something cool and I always read and understand my agreement terms. Customer service reps are as nice as possible when you consider the COMPLETE JACKASSES they have to listen to all day. One guy told me that he has had people threaten his family. It's tv get over yourself. No billing issues because the one I had I caught in time to resolve since I am a GROWN UP and I take responsibility for my bank accounts by actually reading through the ledger.
Props to the Phone Reps. You guys are stronger than any of the asshats who decide to berate you for the issues they have WITH THE COMPANY even though you don't have any real say in policy.
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