This is the most appalling 'service' that I have ever endured. I am unable to use any 'real-time' services, including Skype, or to stream movies etc. I now discover that I have "exceeded" my monthly allocation & my internet speeds have been throttled back. I do not play online games or download movies. How could I have exceeded my allowance? This is totally unacceptable.
I am paying approximately $60 monthly to suffer frustration and sub-standard connectivity. The connection has been installed for 2 months. I have contacted tech support previously and other than trying to sell me a more expensive option, I have received no support. Online chat is a joke. If I cancel (I would love to cancel) it will cost around $500 in penalties. How are they getting away with this? It is simply robbery!
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