This company is terrible! They lure people in with deeply discounted vacation tickets and then keep you at their presentation until you are broken down to buying a timeshare. We were there for a one hour appointment that lasted more than 3 hours.
Ultimately, I would not complain except we purchased the rental property under false pretenses. The sales representative used specific language and stated that since we were buying our property in Florida it was more in demand and there would be no problems switching weeks for another location. He said that people that can't find a switch usually get a cheap property in Missouri and then are upset when no one want to trade a week (his words not mine). Come to find out, the program they have has nothing to do with where your location is and it was nearly impossible to book rooms.
The first time we tried to use the resort, my wife and I wanted to go to New York. It was somewhat short, notice about 2-3 months, and there was no availability. We chalked it up to us not planning ahead and went to New Jersey instead.
The next summer we wanted to go to Hawaii, the catalog has about 18 resorts to choose from. I called to book a reservation in the beginning of the Fall for July and the phone representative laughed and said there was no way I could get a reservation in July. This was before she even looked at any of the hotels, she knew it wasn't going to happen. Sure enough, after checking, no hotels in Hawaii.
Since the Summer didn't work out we took two weeks off and wanted to go to Europe in the Fall. We wanted to go to London and Paris for a week each. There were no hotels available in either COUNTRY for those times. We started trying to book almost a year in advance and kept getting the run-around. They told us to keep calling back and checking to see if anything opened up. We then got to looking to other countries in Europe and found that most of the Western European countries didn't have time available. There is a huge catalog with hundreds of resorts, but apparently no rooms ever have availability.
It was at this point I knew we had been scammed. The trouble is that we have already made thousands of dollars worth of payments for something we can't even use. I called the company to try to get out of the whole deal and you can imagine they basically said I was screwed. They said there was nothing their company would do for us.
So, just a warning to anyone that may be thinking of a timeshare, don't buy from these guys, as their product isn't what they say it is.
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