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Westgate Resorts Reviews & Complaints

Westgate Resorts is a privately held timeshare developer, lender and resort operator headquartered in Orlando, Florida, founded by David Siegel; it entered vacation ownership in 1982 and says it has more than 60 resort properties. Its website names Central Florida Investments, Inc. and Westgate Resorts, LTD as the legal entities. Florida law gives timeshare buyers 10 calendar days to cancel a purchase. In 2009 three Westgate entities agreed to a $900,000 civil penalty to settle FTC Do Not Call charges without admitting a violation, and courts have ruled both in suits Westgate brought against timeshare-exit firms and in suits brought by buyers.

REVIEWS & COMPLAINTS219on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEwestgateresorts.com
HEADQUARTERSOrlando, FL
PROFILE CHECKED2026-11-02
Submit a Complaint Read reviews & complaints ↓ Official website ↗
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Locations

  • Headquarters5601 Windhover Drive Orlando FL 32819
  • Mailing address2801 Old Winter Garden Road Ocoee FL 34761
EDITORIAL

Westgate Resorts: cancel a purchase, contact the company, file a complaint

Cancel a new purchase. For a Florida timeshare, section 721.10(1) of the Florida Statutes gives the buyer the right to cancel 'until midnight on the 10th calendar day after the later of' the date the contract was signed or the day the buyer received the last of the documents the law requires the developer to provide. Under subsection (2) this right cannot be waived. A closing held before the cancellation period ends can be voided at the buyer's option for up to 5 years after the closing, and if a buyer was led to waive the right and a closing took place, the buyer can void it for up to 1 year after the date the cancellation period would have ended. Under subsection (3) a mailed notice counts as given on the postmark date, as long as the developer or escrow agent actually receives it. Under subsection (4), after a timely cancellation before closing, the developer must refund all payments made under the contract, less the proportion of any contract benefits the buyer actually received before cancelling. The refund is due within 20 days after the cancellation notice or within 5 days after the buyer's check clears, whichever is later. Westgate's statement on its BBB profile says buyers sign documents that disclose their right under Florida law to cancel within 10 calendar days without penalty. For a resort in another state, that state's timeshare law and your contract set the deadline, and that state's attorney general's office can tell you the rule; the contract names the address where the cancellation notice must be sent. Send it in writing by a trackable method, keep a copy and the proof of mailing, and do it inside the deadline even if a sales agent tells you something different.

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Contact Westgate. Owners call 800-925-9999 and rental guests call 888-852-2959 (Customer Service page). The FAQ also points to an online request form and to live chat during business hours. Owners can manage their account, pay maintenance fees and book owner weeks in the owner portal at my.westgateresorts.com. For hotel-style rental stays, the FAQ says reservations generally must be cancelled at least 72 hours before arrival to avoid a penalty, and promotional packages follow their own terms and conditions. Floating-week owners must reserve their week within their season on a first-come, first-served basis; the week is not guaranteed until it is reserved.

Giving up or transferring an ownership. Westgate's Legacy Program helps owners look at ways out of vacation ownership: returning the ownership to the developer, selling on the resale market, or transferring it to a family member, friend or acquaintance. Call 800-351-0461, Monday through Friday, 9 a.m. to 5 p.m. Eastern. Westgate says its goal is exit options for all qualifying accounts but does not publish the criteria, and a separate Westgate page says the company does not buy back timeshares through any formal program. The Legacy page also warns owners about third-party transfer, relief and exit companies and says Westgate is not affiliated with them. Westgate's own guide to ending a timeshare contract warns that stopping payments without an agreement with the company can affect your credit and finances, that the account then goes through the normal delinquency process, and that timeshare foreclosures appear on credit reports. In a suit Westgate brought, a federal court in Tennessee ruled in August 2023, on partial summary judgment, that exit company Wesley Financial Group engaged in the unauthorized practice of law in a way that is deceptive under Tennessee law (see the court cases section).

Keep records. Keep the signed contract, the disclosure documents and the date you received them, every letter or email to and from Westgate, and notes of what the sales agent told you, with names and dates. Statements made at a sales presentation that are not in the contract are hard to enforce, so ask for any promise about availability, fees, rentals or buy-back in writing before you sign. The Florida DBPR complaint form asks for a copy of the purchase contract, any related agreements and the correspondence with the company.

If the company does not resolve it. If you paid a down payment by credit card and a refund owed after a timely cancellation does not arrive, you can dispute the charge with your card issuer; under the Fair Credit Billing Act a written billing-error dispute must reach the issuer within 60 days after the first statement showing the charge was sent to you. For Florida timeshares, the Division of Florida Condominiums, Timeshares and Mobile Homes of the Florida Department of Business and Professional Regulation handles complaints under Chapter 721 and publishes a Uniform Timeshare Complaint Form. The Florida Attorney General takes consumer complaints online or by phone at 1-866-966-7226 (toll-free within Florida); for a resort in another state, file with that state's attorney general. Complaints about a Westgate timeshare loan can go to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint. The FTC collects reports at ReportFraud.ftc.gov, though it does not resolve individual complaints, and BBB accepts complaints through the Central Florida Investments, Inc. profile.

Arbitration. A timeshare purchase contract and its loan documents have their own terms, including any arbitration clause and any opt-out window, so read the dispute section of your own contract. The opt-out in Westgate's website Terms does not cover a timeshare purchase contract. Those website Terms and Conditions, which also cover nightly rental reservations, say disputes 'arising out of or relating to your reservation or transaction with Westgate' are resolved by binding individual arbitration, with no class actions; you can opt out of that clause within 45 days by calling (844) 311-6211 or using the form at westgateoptoutform.com, and late opt-outs are not accepted. For active-duty service members and their dependents, the Eleventh Circuit held in 2024 that the Military Lending Act overrides an arbitration clause in a Westgate timeshare loan covered by the Act.

EDITORIAL

Company Information

Legal name
Westgate Resorts, Ltd.
Founded
1982
Business type
Timeshare (vacation ownership) developer, lender and resort operator based in the Orlando, Florida area, with resorts in several U.S. states, Mexico, British Columbia (Canada) and the Bahamas; also rents resort rooms to non-owner guests
Website
westgateresorts.comSource: Westgate Resorts home page, checked 2026-11-02
Headquarters
Orlando, FLSource: Westgate Resorts corporate contact page, corporate office, checked 2026-11-02

Westgate Resorts is an established, operating timeshare developer, lender and resort operator. Its website names its legal entities as Central Florida Investments, Inc. and Westgate Resorts, LTD; its corporate office is in Orlando, Florida; and owners can reach it at 800-925-9999. It has sold vacation ownership since 1982 and operates resorts in several U.S. states, in Mexico and Canada, and in the Bahamas, where it announced the opening of Westgate Bimini Bay in August 2026.

Being a real company does not settle whether a particular sale was fair. BBB lists the business as not accredited and Not Rated, and customer reviews on both BBB and Trustpilot average close to one star; the figures are in the complaints section. In January 2009 three Westgate entities agreed to pay a $900,000 civil penalty to settle FTC charges over calls to numbers on the Do Not Call Registry, without admitting a violation. Courts have ruled in Westgate's favor in suits it brought against timeshare-exit firms, and buyers have brought class actions over sales practices and loan terms, with the results set out in the court cases section. Before signing, read the full contract and disclosure documents and note the date your cancellation period ends (10 calendar days for a Florida timeshare).

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years, profile of Central Florida Investments, Inc.
234 reviews · 566 complaints · BBB business grade NR · average customer rating 1.03 / 5
TrustpilotTrustScore and total reviews, all time
700 reviews · TrustScore 1.2 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 219 historical complaints about Westgate Resorts, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

Complaint Themes

Sales presentation length, pressure or promised gifts namedCancellation, refund or rescission namedReservation or availability problems namedMaintenance fees or assessments namedPrize, sweepstakes or telemarketing calls named

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Had an experience with Westgate Resorts? Tell other people what happened.

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EDITORIAL

Westgate Resorts complaints: reports, BBB and Trustpilot

Reports on this site. 219 published complaint reports are linked to this profile. The linked reports date from 2002 to 2013 and are consumers' own accounts, not findings. The topics that recur most often are long or high-pressure sales presentations and promised gifts, requests to cancel or get a refund after buying, trouble reserving the weeks owners paid for, maintenance fees and special assessments, and prize, sweepstakes or telemarketing calls.

BBB. The BBB profile is listed under Central Florida Investments, Inc. in Ocoee, Florida, with Westgate Resorts, Westgate Vacation Villas, Westgate Palace, Westgate Travel Club and other Westgate names as alternate business names. The business is not BBB accredited and is shown as Not Rated, with the reason that it is in the process of responding to previously closed complaints. BBB shows 566 complaints in the last 3 years, 135 of them filed in the last 12 months, and an average of 1.03 out of 5 from 234 customer reviews. BBB has had a file on the business since April 1, 2004.

Trustpilot. The Trustpilot page for westgateresorts.com shows a TrustScore of 1.2 out of 5 from 700 reviews; 87 percent of the reviews give one star and 4 percent give five stars. The profile has been claimed by the company since February 2024, and Trustpilot notes that the company has not replied to negative reviews and has not recently invited customers to leave reviews.

BBB and Trustpilot figures come from different services and cover different periods, so they are not added together or combined with the reports on this site.

EDITORIAL

FTC Do Not Call settlement with Westgate defendants (January 2009)

On January 27, 2009 the FTC announced that Central Florida Investments, Inc., Westgate Resorts, Ltd. and CFI Sales & Marketing, LLC had settled charges that the Department of Justice filed on the FTC's behalf in the U.S. District Court for the Middle District of Florida, Orlando Division (case 6:09-cv-104-Orl-19GJX). The FTC alleged that the companies bought phone numbers from an internet lead generator, Brandarama.com, which collected them through travel-related surveys, and that many of the numbers called were on the National Do Not Call Registry. The stipulated order imposed a $900,000 civil penalty and bars the companies from violating the Do Not Call provisions of the Telemarketing Sales Rule. The FTC release says the orders are for settlement purposes only and are not an admission of a law violation.

If you are on the National Do Not Call Registry and receive sales calls about timeshares or vacation promotions, you can report them at donotcall.gov. Telemarketers may still call people with whom they have an existing business relationship, but you can ask a company to stop calling you, and it must honor that request.

EDITORIAL

Westgate Resorts court cases

Suits Westgate brought against timeshare-exit firms. In Westgate Resorts, Ltd. v. Sussman (M.D. Fla. 6:17-cv-1467, filed August 9, 2017), Westgate entities sued a California attorney who offered to release owners from their timeshare obligations, claiming tortious interference with contracts and deceptive trade practices under Florida law. On May 31, 2019 the court granted Westgate partial summary judgment, finding the exit practices deceptive and most elements of tortious interference proved, and left causation and damages for trial. According to Westgate's law firm, the case settled on November 18, 2019, before trial, on terms that bar the attorney from representing Westgate owners or mentioning Westgate in his marketing.

In Westgate Resorts, Ltd. v. Wesley Financial Group, LLC (M.D. Tenn. 3:20-cv-00599, filed July 14, 2020), sixteen Westgate entities alleged that the exit company and its founder led owners to stop paying and breach their contracts. The court denied the defendants' motion to dismiss the Tennessee Consumer Protection Act claim on March 2, 2021. On August 8, 2023 it held that Tennessee law governs, which ended Westgate's Florida-law claim, and granted Westgate partial summary judgment on the finding that Wesley engaged in the unauthorized practice of law in a way that is deceptive under the Tennessee Act; other issues were left for trial.

Wesley Financial Group in turn sued Westgate in Florida (M.D. Fla. 6:23-cv-02347), alleging false advertising, antitrust violations, deceptive trade practices and tortious interference. On August 28, 2024 the court granted Westgate's motion to dismiss: Counts I through VII were dismissed with prejudice and Counts VIII and IX without prejudice, with leave to file a second amended complaint by September 11, 2024.

Read the rest of this section

Suits brought by buyers. In Steines v. Westgate Palace, L.L.C. (11th Cir. No. 22-14211), an active-duty soldier and his spouse brought a putative class action alleging that Westgate's financing of their Orlando timeshare violated the Military Lending Act. On September 5, 2024 the Eleventh Circuit held that the Act overrides the Federal Arbitration Act for the arbitration agreement in their loan, held that the timeshare interest is not a residential mortgage, and dismissed Westgate's appeal for lack of jurisdiction, so the case went back to the district court. The opinion did not decide whether Westgate violated the Act.

In Kellough v. Westgate Resorts, Ltd. (E.D. Mo. 4:20-cv-00711) and Hambacker v. Westgate Resorts, Ltd. (E.D. Mo. 4:20-cv-00833), buyers filed putative class actions in June 2020 alleging high-pressure sales tactics and inadequate disclosure of a floating-use plan. The court consolidated the two cases on September 11, 2020, and according to Truth in Advertising the plaintiffs voluntarily dismissed the consolidated case in November 2020, so no court ruled on the allegations.

In Moore v. Westgate Resorts Ltd., L.P. (E.D. Tenn. 3:18-cv-00410), buyers of floating-use timeshares at Westgate Smoky Mountain Resort in Gatlinburg, Tennessee, seek to sue as a class. On June 9, 2026 the court denied their renewed motion for class certification, finding they had not shown questions common to the class under Rule 23(a)(2). That ruling does not decide the named buyers' own claims. The plaintiffs then asked the Sixth Circuit for permission to appeal (No. 26-503, docketed June 24, 2026).

PUBLIC RECORD

Court & Public Records

FTC Do Not Call case against Central Florida Investments, Inc., Westgate Resorts, Ltd. and CFI Sales & Marketing, LLC (filed by the Department of Justice for the FTC)

Settled

U.S. District Court, Middle District of Florida, Orlando DivisionDocket 6:09-cv-104-Orl-19GJXSource ↗

Settled

Settled by stipulated order, announced by the FTC on January 27, 2009: a $900,000 civil penalty and an order barring the defendants from violating the Do Not Call provisions of the Telemarketing Sales Rule. The FTC had alleged that the companies bought phone numbers from an internet lead generator and called many numbers on the National Do Not Call Registry. The FTC release says the stipulated orders are for settlement purposes only and are not an admission of a law violation.

Westgate Resorts, Ltd. et al. v. Sussman et al.

Settled

U.S. District Court, Middle District of Florida, Orlando DivisionDocket 6:17-cv-1467-Orl-37DCISource ↗

Settled

Westgate and affiliated entities sued California attorney Mitchell Reed Sussman and his firm, which offered to release owners from their timeshare obligations, for tortious interference with contracts and violation of the Florida Deceptive and Unfair Trade Practices Act. In a May 31, 2019 order the court granted Westgate partial summary judgment, finding the defendants' exit practices deceptive and most elements of tortious interference proved, and left causation and damages for trial. Westgate's law firm, Greenspoon Marder, reports that the parties settled on November 18, 2019, before trial, on terms that bar Sussman from representing Westgate owners or mentioning Westgate in his marketing; that is the firm's account of the settlement.

Westgate Resorts, Ltd. et al. v. Wesley Financial Group, LLC and Charles William McDowell, III

Filed

U.S. District Court, Middle District of Tennessee, Nashville DivisionDocket 3:20-cv-00599Source ↗

Filed — no final outcome recorded

Sixteen Westgate entities sued timeshare-exit company Wesley Financial Group and its founder, alleging that they induced Westgate owners to stop paying and breach their contracts. On March 2, 2021 the court denied the defendants' motion to dismiss the Tennessee Consumer Protection Act claim. On August 8, 2023 the court held that Tennessee law governs the case, which required dismissal of Westgate's Florida deceptive-trade-practices claim, and granted Westgate partial summary judgment in part: it found that Wesley engaged in the unauthorized practice of law in a way that is a deceptive practice under the Tennessee Consumer Protection Act. Other issues, including whether Westgate was harmed by some of the practices it challenged, were left for trial, and the court declined to issue a preliminary injunction.

Wesley Financial Group, LLC v. Westgate Resorts, Ltd. et al.

Filed

U.S. District Court, Middle District of Florida, Orlando DivisionDocket 6:23-cv-02347Source ↗

Filed — no final outcome recorded

Wesley Financial Group, a Tennessee timeshare-exit company, sued Westgate alleging false advertising, antitrust violations, Florida deceptive trade practices and tortious interference; these are allegations. On August 28, 2024 the court granted Westgate's motion to dismiss: Counts I through VII were dismissed with prejudice and Counts VIII and IX without prejudice, and Wesley was given until September 11, 2024 to file a second amended complaint on the counts dismissed without prejudice.

Moore et al. v. Westgate Resorts Ltd., L.P. et al.

Filed

U.S. District Court, Eastern District of TennesseeDocket 3:18-cv-00410Source ↗

Filed — no final outcome recorded

Buyers of floating-use timeshares at Westgate Smoky Mountain Resort in Gatlinburg, Tennessee, sued as a putative class; their claims are allegations, not findings. On June 9, 2026 the court denied the plaintiffs' renewed motion for class certification, finding they had not shown commonality under Rule 23(a)(2). That ruling decides only whether the case can go forward as a class action, not the merits of the named plaintiffs' own claims. The named plaintiffs then asked the Sixth Circuit for permission to appeal (No. 26-503, docketed June 24, 2026).

Kellough et al. v. Westgate Resorts, Ltd., L.P. et al. (consolidated with Hambacker et al. v. Westgate Resorts, Ltd., L.P. et al., No. 4:20-cv-00833)

Dismissed

U.S. District Court, Eastern District of Missouri, Eastern DivisionDocket 4:20-cv-00711Source ↗

Dismissed

Two putative class actions filed in June 2020 by timeshare buyers alleged high-pressure sales tactics and inadequate disclosure of a floating-use plan; these were allegations, not findings. On September 11, 2020 the court consolidated Hambacker with Kellough until the close of discovery, with Kellough as the lead case. Truth in Advertising reports that the consolidated case was voluntarily dismissed by the plaintiffs in November 2020; no court ruled on the merits.

Steines et al. v. Westgate Palace, L.L.C. et al.

Appeal decided

U.S. Court of Appeals, Eleventh Circuit (appeal from M.D. Fla. 6:22-cv-00629-RBD-DAB)Docket 22-14211Source ↗

Appeal decided — see outcome

A putative class action by an active-duty soldier and his spouse alleged that Westgate's timeshare financing violated the Military Lending Act; these are allegations, not findings. The district court denied Westgate's motions to compel arbitration and to dismiss. On September 5, 2024 the Eleventh Circuit held that the Military Lending Act overrides the Federal Arbitration Act for the arbitration agreement in this loan, held that the timeshare interest 'is not a residential mortgage', and dismissed Westgate's interlocutory appeal for lack of jurisdiction. The opinion does not decide the merits of the Military Lending Act claim, which returned to the district court.

EDITORIAL

Who is Westgate Resorts

Westgate Resorts is a privately held timeshare company that builds and runs resorts, sells vacation ownership and lends buyers the money to pay for it. Its website Terms define 'Westgate' as Central Florida Investments, Inc. and Westgate Resorts, LTD, and its Privacy Policy is issued by Central Florida Investments, Inc. 'as parent company of Westgate Resorts, Inc.'. The corporate office is at 5601 Windhover Drive, Orlando, FL 32819 (phone 407-355-1000); the Privacy Policy and the BBB profile use 2801 Old Winter Garden Road, Ocoee, FL 34761.

According to the company, David Siegel founded Central Florida Investments as a real estate firm in 1970, and Westgate entered vacation ownership in 1982 with Westgate Vacation Villas near the west gate of Walt Disney World. Its About page says Westgate is headquartered in Orlando, has more than 60 resort properties and about 9,000 team members, and describes Westgate as the largest privately held timeshare resort club in the world; these are the company's own figures. Most of its resorts are in the United States, and its resort list also includes properties in Mazatlan, Mexico and in British Columbia, Canada.

In its September 5, 2024 opinion in Steines v. Westgate Palace, the Eleventh Circuit described Westgate as 'a resort company that sells timeshare interests' and also 'a lender and creditor'. Westgate's owner glossary explains that an owner of a floating week must reserve the desired week within the ownership season, on a first-come, first-served basis, and that the week is not guaranteed until reserved. In February 2025 Westgate agreed to acquire Vacation Ownership Sales (VOS) of Bellevue, Washington, which managed and marketed the points-based VI Resorts vacation club (Hotel Dive); on May 1, 2025 it announced completion of the deal and that the club would operate as VI Resorts by Westgate. On August 11, 2026 Westgate announced the opening of its first Caribbean resort, Westgate Bimini Bay in the Bahamas.

Not every business called Westgate belongs to this company. Car dealers, apartment complexes, independent hotels and other firms that use the Westgate name are separate businesses, so check the company name and address on your contract, bill or caller ID before you contact anyone.

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Company Relationships

  • Affiliated withCentral Florida Investments, Inc.
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

EDITORIAL

Frequently Asked Questions

How long can a buyer cancel a Westgate timeshare purchase?

For a Florida timeshare, section 721.10 of the Florida Statutes lets the buyer cancel until midnight on the 10th calendar day after the later of the contract date or the day the buyer received the last required disclosure document. The right cannot be waived. After a timely cancellation, the developer refunds the payments made, less the proportion of any contract benefits already received, within 20 days after the cancellation notice or 5 days after the buyer's check clears, whichever is later. Westgate's own statement on its BBB profile describes the same 10-calendar-day right. For a resort in another state, the contract states the period and where to send the written notice.

What is Westgate's owner phone number?

Westgate owners call 800-925-9999; rental guests call 888-852-2959. Owners who want to give up or transfer an ownership can call the Legacy Program at 800-351-0461, Monday through Friday, 9 a.m. to 5 p.m. Eastern. The corporate office number is 407-355-1000. Owners can also pay maintenance fees and book weeks online at my.westgateresorts.com.

Which companies operate Westgate Resorts?

Westgate's website Terms define 'Westgate' as Central Florida Investments, Inc. and Westgate Resorts, LTD, and the Privacy Policy describes Central Florida Investments, Inc. as the parent company of Westgate Resorts, Inc. Westgate also does business through many affiliated companies with Westgate in their names: sixteen of them sued together in Tennessee in 2020, and Westgate Palace, L.L.C. was named as a defendant alongside Central Florida Investments and two Westgate Resorts entities in the Steines case. BBB lists the business under Central Florida Investments, Inc., with Westgate Resorts and Westgate Vacation Villas among its alternate names.

Did the FTC take action against Westgate?

The Department of Justice sued on the FTC's behalf in 2009, alleging that Central Florida Investments, Inc., Westgate Resorts, Ltd. and CFI Sales & Marketing, LLC called numbers on the National Do Not Call Registry that they had bought from an internet lead generator. On January 27, 2009 the FTC announced a settlement: a $900,000 civil penalty and an order barring Do Not Call violations. The FTC release says the settlement is not an admission of a law violation.

What does BBB show for Westgate Resorts?

Westgate's BBB profile is listed under Central Florida Investments, Inc. in Ocoee, Florida, with Westgate Resorts as an alternate name. The business is not BBB accredited and is shown as Not Rated because it is responding to previously closed complaints. BBB shows 566 complaints in the last 3 years, 135 of them in the last 12 months, and an average of 1.03 out of 5 from 234 customer reviews.

Does Westgate require arbitration?

For a timeshare purchase, your purchase contract and loan documents control: check them for an arbitration clause and any opt-out window, because the opt-out in Westgate's website Terms does not cover a purchase contract. The website Terms and Conditions, which also cover nightly rental reservations, send disputes 'arising out of or relating to your reservation or transaction with Westgate' to binding individual arbitration and waive class actions; that website clause can be opted out of within 45 days by calling (844) 311-6211 or through westgateoptoutform.com. In Steines v. Westgate Palace (September 5, 2024) the Eleventh Circuit held that the Military Lending Act overrides the arbitration clause in a Westgate timeshare loan made to a service member covered by the Act.

Where can a Westgate owner file a regulator complaint?

For a Florida timeshare, file with the Division of Florida Condominiums, Timeshares and Mobile Homes of the Florida Department of Business and Professional Regulation, which handles timeshare complaints under Chapter 721, or with the Florida Attorney General at 1-866-966-7226 (toll-free within Florida). For a resort in another state, use that state's attorney general. Problems with a Westgate timeshare loan can go to the CFPB at consumerfinance.gov/complaint, and the FTC collects reports at ReportFraud.ftc.gov.

Has Westgate sued timeshare exit companies?

Westgate entities have sued timeshare-exit firms. In Westgate Resorts, Ltd. v. Sussman (M.D. Fla. 6:17-cv-1467) the court granted Westgate partial summary judgment on May 31, 2019, finding the attorney's exit practices deceptive, and Westgate's law firm reports a pre-trial settlement in November 2019. In Westgate Resorts, Ltd. v. Wesley Financial Group (M.D. Tenn. 3:20-cv-00599) the court ruled on partial summary judgment on August 8, 2023 that Wesley engaged in the unauthorized practice of law in a way that is deceptive under Tennessee law. When Wesley sued Westgate in Florida (M.D. Fla. 6:23-cv-02347), the court dismissed Counts I through VII with prejudice and Counts VIII and IX without prejudice on August 28, 2024.

Sources (23)

Westgate Resorts (own site)

Public records

Review sites

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