Westgate Resorts

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 230 historical complaints about Westgate Resorts, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Consumer ReportPublished Jun 24, 2013 · Historical consumer allegation
• Consumer ReportPublished Jun 13, 2013 · Historical consumer allegation
• Consumer ReportPublished May 25, 2013 · Historical consumer allegation
• Westgate Reps Are Scams Artists & BulliesPublished Apr 17, 2013 · Historical consumer allegation
• ComplaintPublished Apr 17, 2013 · Historical consumer allegation
• Planet Hollywood Lied too and cheated... Planet Hollywood Closed and no longer in business. Wtf?Published Dec 18, 2012 · Historical consumer allegation
• Westgate lies, intimidates, cheats and treats their owners horriblePublished Nov 24, 2012 · Historical consumer allegation
• Westgate Resort CrimesPublished Nov 6, 2012 · Historical consumer allegation
• Pressured and lied toPublished Nov 5, 2012 · Historical consumer allegation
• Consumer ReportPublished Oct 27, 2012 · Historical consumer allegation
• Shady, Pushy, Lying Salespeople - Impossible to get out of!Published Oct 24, 2012 · Historical consumer allegation
• Consumer ReportPublished Oct 16, 2012 · Historical consumer allegation
• Westgate lakes resort! RIPOFF/LIARS Said they would buy back but wontPublished Oct 13, 2012 · Historical consumer allegation
• Consumer ReportPublished Sep 24, 2012 · Historical consumer allegation
• One more complaintPublished Sep 20, 2012 · Historical consumer allegation
• Ripped off tooPublished Sep 20, 2012 · Historical consumer allegation
• RIP OFF - unable to book any vacation time at anytime even week duePublished Jul 9, 2012 · Historical consumer allegation
• CENTRAL FLORIDA INVESTMENTS They will not let us cancel our timeshare in the 5 days allowedPublished Jul 7, 2012 · Historical consumer allegation
• Hidden Fees, Fraudulent Charges, Rude Supervisor, lack of NegotiationPublished Jul 6, 2012 · Historical consumer allegation
• Company did not cancel our membership at our request per their aggrement. One week after we leftPublished Jul 2, 2012 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.westgateresorts.com/
• Westgate owner contact number: 1-800-925-9999 41 complaints mention this number
• Rental guest contact number: 1-888-852-2959
• Owner account login: https://my.westgateresorts.com/
• Customer Service and Contact Us: https://www.westgateresorts.com/customer-service/
• Privacy program (data requests): [email protected]

Locations

Westgate Resorts purchase cancellation, owner support and complaint routes (checked October 14, 2026)

Cancel a new purchase. For Florida timeshares, section 721.10(1) of the Florida Statutes says 'A purchaser has the right to cancel the contract until midnight on the 10th calendar day after the later of: (a) The execution date of the contract; or (b) The day on which the purchaser received the last of all documents required to be provided to him or her.' Subsection (2) says this right 'may not be waived by any purchaser or by any other person on behalf of the purchaser'. Subsection (4) says the refund 'shall be made within 20 days of demand therefor by the purchaser or within 5 days after receipt of funds from the purchaser's cleared check, whichever is later'. Subsection (3) says a notice 'shall be considered given on the date postmarked if mailed' so long as the notice 'is actually received by the developer or escrow agent'. Westgate resorts are in several states and other states' periods and procedures were not checked; the contract you signed states the cancellation terms and where to send notice. BBB's profile quotes the company as saying that purchasers 'sign a series of documents disclosing all conditions of the sale, including their right under Florida real estate law to cancel the contract within 10 calendar days without penalty'.

Contact Westgate. The Customer Service page lists 'Westgate Owner Contact Number: 800-925-9999' and 'Rental Guest Contact Number: 888-852-2959', plus an online request form and live chat 'during business hours'. The FAQ says owners can 'pay maintenance fees, and book owner weeks' through the owner account portal (my.westgateresorts.com). For rental reservations the FAQ says 'Generally, reservations must be cancelled at least 72 hours prior to arrival to avoid a penalty' and that promotional packages follow their own terms. The FAQ, Owners and Vacation Ownership pages opened on 2026-10-14 did not address the purchase cancellation period. Westgate states that float-week owners 'must make reservations for their desired week as it is not guaranteed until reserved' and that float time is available 'on a first-come, first-served basis' (Westgate owner glossary, opened 2026-10-14).

Giving up or transferring an ownership. Westgate's Legacy Program page says the program 'has been created to assist owners in understanding available options for transitioning away from vacation ownership' and that options it discusses include 'returning your ownership to the Developer, understanding the resale market, or transitioning your ownership to a family member, friend or acquaintance'. The page gives 800-351-0461, Monday through Friday from 9 a.m. to 5 p.m. Eastern, and describes the goal as exit options 'for all qualifying accounts', so eligibility depends on the account. A separate Westgate page says 'Westgate does not buy back timeshare through any formalized program or procedure', and that options may be open to owners through the Legacy Program after eligibility criteria are identified. These are company statements; no outcome is promised for any individual owner.

Keep records. Written notice sent by a trackable method, the contract and disclosure documents, the date you received them, and notes of what the sales agent said are worth keeping. The Florida DBPR Uniform Timeshare Complaint Form lists as 'REQUIRED DOCUMENTS' a copy of the purchase contract, a copy of any other contracts or agreements related to the complaint, and a copy of emails or letters sent or received, and asks whether the respondent was notified of the issue. Complaints in this site's archive often describe oral statements about availability, fees or buy-back. The contract and disclosures are important evidence of what was agreed; statutory rights such as the Florida cancellation right in section 721.10 apply independently of contract wording, and whether any statement made at a sales presentation gives rise to a claim depends on the facts and the governing law.

Regulators and complaint routes. The Florida Department of Business and Professional Regulation's Division of Florida Condominiums, Timeshares and Mobile Homes describes its role as 'education, complaint resolution, mediation and arbitration, and developer disclosure' and says it is implementing Chapter 721, Florida Statutes; its Uniform Timeshare Complaint Form (English) is published as a PDF on the division's forms page. The Florida Attorney General's timeshare guidance says consumers can file a complaint online or by toll-free phone at 1-866-966-7226 (the page prints the number as a vanity spelling). The FTC takes reports about fraud and bad business practices at reportfraud.ftc.gov and says it cannot resolve an individual report. The attorney general of the state where you bought can also take consumer complaints. BBB accepts complaints from the profile pages.

Arbitration. The website Terms & Conditions say disputes 'arising out of or relating to your reservation or transaction with Westgate' go to binding individual arbitration, with an opt-out 'within 45 days from the date of entering a transaction with Westgate'. Those are the website terms; purchase contracts carry their own dispute clauses, so read your contract. See the litigation section for an Eleventh Circuit decision about a different arbitration clause in a loan contract.

FTC Do Not Call settlement with Westgate defendants (January 2009)

On January 27, 2009 the FTC announced that Central Florida Investments, Inc., Westgate Resorts, Ltd. and CFI Sales & Marketing, LLC (the 'Westgate defendants') had settled charges filed by the Department of Justice on the FTC's behalf in the U.S. District Court for the Middle District of Florida, Orlando Division (case 6:09-cv-104-Orl-19GJX). The FTC alleged the defendants 'bought phone numbers from an Internet-based lead generator' and that many of the numbers were on the National Do Not Call Registry. The order 'imposes a civil penalty of $900,000' and bars the defendants from violating the Registry and Telemarketing Sales Rule provisions. The FTC release says the orders 'are for settlement purposes only and do not constitute an admission by the defendants of a law violation'. Allegations in the complaint are not findings.

No other federal or state enforcement action against the Westgate entities was identified in the sources checked on 2026-10-14. Searches of the Florida Attorney General and DBPR enforcement pages could not be completed (both returned errors to the tools used), so this is not a statement that none exists.

Who is Westgate Resorts

The website Terms define 'Westgate' as 'Central Florida Investments, Inc. and Westgate Resorts, LTD (collectively)'. The Privacy Policy (last revised January 9, 2025) is issued by 'Central Florida Investments, Inc., as parent company of Westgate Resorts, Inc.', with a mailing address at 2801 Old Winter Garden Road, Ocoee, FL 34761. The company's About page says it was 'founded by David Siegel in 1982', is 'headquartered in Orlando, Fla.', has 'more than 60 resort properties' and '9,000 Team Members', and calls itself the 'largest privately held timeshare resort club in the world' (company statements). Westgate's history page gives a fuller account: David Siegel founded Central Florida Investments, Inc. in 1970 as a real estate development firm, and 'By 1982, Westgate entered the vacation ownership industry' with Westgate Vacation Villas, so 1982 is the company's stated start in vacation ownership and 1970 its stated founding year for the parent. BBB lists Central Florida Investments, Inc. as a corporation with a business start date of June 1, 1972 and incorporation date of December 17, 1971 (raw page data), a different date from the founding year the company gives.

In a May 31, 2019 order the Middle District of Florida described Westgate's product as 'one week of usage rights in a specific type of unit—a deed-based system, not points-based like other timeshare companies'. In a September 5, 2024 opinion the Eleventh Circuit wrote that 'Westgate is a resort company that sells timeshare interests' and 'is also a lender and creditor': it sells timeshares and then loans customers the money. Hotel Dive reported on February 28, 2025 that Westgate had agreed to acquire Vacation Ownership Sales (VOS), the management and sales partner of the points-based VI Resorts vacation club. On May 1, 2025 Westgate announced 'the completion of its agreement to purchase' VOS, and said the vacation club would now operate as 'VI Resorts by Westgate' (Westgate newsroom, company statement). Westgate's newsroom also lists an August 11, 2026 announcement headlined 'Westgate Resorts Continues Growth by Opening Its First Caribbean Destination in The Bahamas with Westgate Bimini Bay' (headline as displayed; company statement).

Westgate is a separate business from the other timeshare profiles on this site (for example Diamond Resorts International and Bluegreen Vacations). Archive posts that name other businesses containing 'Westgate' (a loan company at an Apple Valley, Minnesota address, a sweepstakes-letter sender at a Los Angeles P.O. box, car dealers, a cement contractor, apartments, hotels and inns) were not linked to this page because their offender fields give different businesses and addresses.

Complaint record: archive posts, BBB and Trustpilot (as displayed October 14, 2026)

Archive posts. This site's archive holds 232 approved posts linked to Westgate Resorts (230 about Westgate resorts and sales, 2 naming the HotelsCorp.com travel-booking site together with Westgate and linked as affiliates), dated 2002 to 2013; none dated after 2013 matched. These are consumers' accounts, not findings. Keyword matches in the text of the 232 posts were: sales presentation / '90 minute' / tour / pressure wording 115, cancel / refund / rescind / 10-day wording 75, reservation / availability / booking wording 73, maintenance fee / assessment wording 28, prize / sweepstakes / telemarketing / do-not-call wording 16 (a post can match several; these are keyword counts, not categories).

BBB (as displayed on 2026-10-14). Profile for Central Florida Investments, Inc., Ocoee, FL (the profile lists Westgate Resorts and Westgate Vacation Villas as alternate names): 'NOT BBB Accredited', BBB Rating 'Not Rated' (reason shown: 'The business is in the process of responding to previously closed complaints'); the complaints tab shows 567 total complaints in the last 3 years and 131 filed in the last 12 months; the reviews tab shows 1.03 out of 5 from an average of 236 customer reviews. BBB's raw data gives the file opened as April 1, 2004. BBB says its displayed complaint text might not represent all complaints filed.

Trustpilot (as displayed on 2026-10-14). westgateresorts.com shows a TrustScore of 1.2 out of 5 from 693 reviews, 91 of them in the last 12 months; the star distribution is displayed as 87 percent one-star and 4 percent five-star. The profile is claimed (dated February 2024); Trustpilot shows 'No recent history of asking for reviews' and 'Hasn't replied to negative reviews'. BBB and Trustpilot figures come from different services, cover different periods and are not combined with each other or with the archive posts.

Court record checked October 14, 2026

Cases where Westgate sued exit-service providers. In Westgate Resorts, Ltd. et al. v. Sussman et al. (M.D. Fla. 6:17-cv-1467, filed August 9, 2017) Westgate and affiliated entities sued a California lawyer who offered to release timeshare owners from their obligations, alleging tortious interference with contracts and violation of Florida's Deceptive and Unfair Trade Practices Act. On May 31, 2019 the court granted Westgate partial summary judgment that the defendants' conduct constituted deceptive trade practices and that certain elements of tortious interference were proved, entered judgment for the defendants on one count by stipulation, and set the remaining issues (causation, damages, injunctive relief) for trial. Westgate's law firm reports that the case settled on November 18, 2019 before trial on terms barring the defendant from representing Westgate owners or referring to Westgate in marketing; that report is the firm's own account and the docket entry was not read. In Westgate Resorts, Ltd. et al. v. Wesley Financial Group, LLC (M.D. Tenn. 3:20-cv-00599), sixteen Westgate entities alleged that a timeshare-exit company induced owners to breach contracts; on March 2, 2021 the court denied the defendants' motion to dismiss the Tennessee Consumer Protection Act count. A docket-tracking record (Docket Nexus) shows the case filed July 14, 2020 and 'Terminated 11/06/2024' and states that 'The available record does not state how this case ended'; the manner of termination was not verified. In a separate suit by Wesley Financial Group against Westgate (Wesley Financial Group, LLC v. Westgate Resorts, Ltd., M.D. Fla. 6:23-cv-02347, 746 F. Supp. 3d 1342), the court's order of August 28, 2024 granted Westgate's motion to dismiss, stating 'Counts I–VII are DISMISSED WITH PREJUDICE. Counts VIII and IX are DISMISSED WITHOUT PREJUDICE', and gave the plaintiff until September 11, 2024 to file a second amended complaint; later events in that case were not checked.

Cases brought by customers. In Steines v. Westgate Palace, L.L.C. et al. (11th Cir. No. 22-14211, decided September 5, 2024) an active-duty soldier and his spouse sued as a putative class alleging that Westgate's financing of their Orlando timeshare violated the Military Lending Act. The Eleventh Circuit held that the Act overrides the Federal Arbitration Act as to arbitration agreements in covered loans, that the timeshare interest 'is not a residential mortgage', and dismissed Westgate's interlocutory appeal for lack of jurisdiction. The merits of the Military Lending Act claim were not decided in that opinion. Truth in Advertising reports two putative class actions filed in June 2020 in the Eastern District of Missouri (Kellough et al. v. Westgate Resorts, Ltd., No. 20-cv-711, and Hambacker et al. v. Westgate Resorts, Ltd., No. 20-cv-833) alleging high-pressure sales tactics and inadequate disclosure of a 'floating use' plan, the court's order of September 11, 2020 (opened) states that Hambacker, No. 4:20-cv-00833, was consolidated with Kellough, No. 4:20-cv-00711, 'until the close of discovery', with Kellough as the lead case; later docket entries in those cases were not opened and their outcomes were not verified. In Moore et al. v. Westgate Resorts Ltd., L.P. et al. (E.D. Tenn. No. 3:18-cv-00410), a putative class action by buyers at Westgate Smoky Mountain Resort in Gatlinburg, Tennessee, the court's memorandum opinion and order of June 9, 2026 denied the plaintiffs' renewed motion for class certification, finding they had not shown commonality under Rule 23(a)(2). That is a ruling on class certification and does not itself decide the merits of the named plaintiffs' individual claims.

Is Westgate Resorts Legitimate?

Westgate Resorts is an operating timeshare developer and lender whose website names its legal entities as Central Florida Investments, Inc. and Westgate Resorts, LTD, with resorts in several states and an owner service line at 800-925-9999. BBB displays the Central Florida Investments, Inc. profile as not accredited and 'Not Rated', with 567 complaints in the last 3 years and 1.03 out of 5 from 236 customer reviews; Trustpilot displays 1.2 out of 5 from 693 reviews. Those figures come from different services and are not combined. In January 2009 three Westgate entities agreed to a $900,000 FTC civil penalty for Do Not Call violations, stated to be for settlement purposes only and without an admission. Courts have issued rulings both in cases Westgate brought against exit-service providers and in cases brought by customers, described above. This page lists documented facts and gives Westgate no rating or verdict.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as an affiliate: Poor customer service, terrible hotels conditions Williamsburg Virginia
• Named as an affiliate: Bait and Switch and and poor customer service Ripoff

Company Relationships

• Owned by: Central Florida Investments, Inc.

Frequently Asked Questions