I recently purchased a brand new Forest River, Wildwood, Heritage Glen 5th wheel. During the first trip about 4 hours down the road, I pulled over the check on everything. While doing my walk around I noticed what appeared to be something
on my roof. After further inspection I realized that it was my roof and it had peeled back to the first sky light. To complete the trip we taped and resealed the roof to the sub structure. Once I got back home I returned the unit to the dealer at which I had purchased it. I explained to them the roof issue with a few other things that had gone wrong on the trip, and expressed to them my concern with an upcoming trip that I had planned in a month, and I was told that was not unreasonable they would have it done. The day of the trip came, I went to the dealer to pick up my camper to find out it was not ready, after a 4
hour wait they bought it back and they were not complete with half of the stuff, and I realized that during the time they had it they taped a tarp over the roof, but while doing this they place duct tape on the gel coat and decals, and this caused it to etch the side of the trailer. Once they realized the magnitude of the work still remaining I was told it wouldn't be ready until the
following week. Therefore meaning I was spending my trip planned for my brand new camper in a hotel. I returned the following week to pick it up and was told that the sides of the camper had been fixed as well as everything else. However
under further inspection I noticed that it had not been. I also noticed a rather large scratch on the kitchen table top that was created during their repairs as well. This time I could not wait for their repairs I had a weeklong trip planned and paid for coming up in the next week. I was assured once I got back they would take care of it. While heading out on the next trip I pulled over about 2 hours into the trip to do a quick walk around and roof check. During my inspection of the roof I noticed that there was a piece of the plywood protruding upward under the rubber, and there was also a bubble about 4ft in diameter and 4 inches tall in the front right corner of the roof. I also noticed several small bubbles all the way across the roof, which where anywhere from 3 to 5 inches in diameter and about 2 to 3 inches tall. Once I noticed this I instantly contacted the dealer. During this trip we had several failures, with some of the largest being the flooring started to bubble all
over in the upper part of the camper, and started to peel back around the transitions between it and the carpet, we also had the counter tops bubble up around the sink in 2 different locations. I then took it back to the dealer and I was told
it would be 4 weeks before it would be ready to go. This was a problem because I once again had a place it was scheduled to go in a month. It has since been 4 weeks, and I was notified today that my counter tops were still 5 days out, and
it would not be until late this week or early next week before they would get it in. I will be canceling this trip, because I cannot afford to continue paying the payment on the camper while it sits in the shop, as well as storage in which it has only seen for two weeks before I took it out on the first trip, and pay for a hotel for my trips. I have called countless times to both Forrest
River, as well as the shop to express my concern with constantly cancelling trips and them not being able to deliver the camper within a timely manner of a month, and I was met with push back and that problems like this happen. I don't
believe that everyone that purchases a new trailer has this many issues or people would stop buying them. I have spent a lot of my time contacting the dealer, and taking off work to get it in and out of the shop. My wife told me today that we were better off before purchasing this camper, and that is the truth. It should not be this hard to own a camper. I need help getting through to both Forrest River, and the Dealer, Fun Town RV in Cleburne, TX that I need assistance in getting this resolved. I would appreciate any and all the help I can get with this.
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