Before you read further understand this at a small airport (Eugene, OR to Los Angeles) that is not busy, and does not have huge lines of people. There is no reason for the following other than the employees hiding away from the ticket counter in a deliberate act and intention to steal travelers money. I arrived at airport 1 hr early along with approx 15 other people, no one at counter, no one at airport could locate an employee of the airlines. All of us were unable to board. All of us missed the flight. Employees came to the counter after the flight left and said we closed the counter 1.5 hours before the flight. The airline said sorry you were not there 2 hours early, no flight changes, no refunds. All 15 were screaming and angry at the airport. I am handicapped with brain cancer and I booked it as handicaped on my ticket. I am still stranded at airport. I have to be back in Los Angeles to continue my chemo treatments. Again no one to help. Online on thier company website under their check-in policy it says "Recommends arriving 2 hrs early". I will pursue a lawsuit against this airline and airport that allows this kind of theft of my money, and does not provide access or service for the handicapped.in my home in CA law prohibits any company to keep your money and not provide a service or product in exchange. They have to at a minimum offer you an alternate product or alternate service. When I get back I will also contact the Attorney Generals office. WARNING AVOID THIS AIRLINE they want your money without providing a service.
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