Allegiant Air

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 84 historical complaints about Allegiant Air, published between 2006 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Refused boarding pass 40 min prior to flight time. Already checked in (2 hrs prior)Published Jan 21, 2014 · Historical consumer allegation
• IT MAY BE TOO LATE - Allegiant AirlinesPublished Jan 12, 2014 · Historical consumer allegation
• Allegiant Airlines agent hung up on mePublished Jan 5, 2014 · Historical consumer allegation
• Worst reservation experience ever - Allegiant AirlinesPublished Dec 28, 2013 · Historical consumer allegation
• Worst flight experience evePublished Dec 28, 2013 · Historical consumer allegation
• Worst Customer Service EvePublished Nov 28, 2013 · Historical consumer allegation
• Lost gps - Allegiant AirlinesPublished Sep 28, 2013 · Historical consumer allegation
• Allegiant Airlines are CROOKS - airline ticketsPublished Sep 17, 2013 · Historical consumer allegation
• Allegiant Lost another Loyal Customer YesterdayPublished Sep 15, 2013 · Historical consumer allegation
• I will never fly Allegiant Air again!Published Aug 24, 2013 · Historical consumer allegation
• Allegiant airlines! Never again! Done giving them chances - Allegaint aiPublished Aug 22, 2013 · Historical consumer allegation
• Terrible Customer Service!Published Aug 15, 2013 · Historical consumer allegation
• Mother-in-law had her carryon luggage takenPublished Aug 10, 2013 · Historical consumer allegation
• Allegiant Airlines - FAIL!Published Jul 18, 2013 · Historical consumer allegation
• Money making scamPublished Jun 25, 2013 · Historical consumer allegation
• UnbelievablePublished Jun 22, 2013 · Historical consumer allegation
• Allegiant-horrible! Don't fly them!Published Jun 17, 2013 · Historical consumer allegation
• Consumer ReportPublished Jun 17, 2013 · Historical consumer allegation
• All around terrible businessPublished May 17, 2013 · Historical consumer allegation
• IPhone Hotline App Review: Absolutely Horrible Customer ServicePublished May 17, 2013 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (allegiantair.com): https://www.allegiantair.com/
• Corporate main number (Form 10-K cover page), not a customer-service line: 702-851-7300 4 complaints mention this number
• BBB-listed number for Allegiant Air, LLC: 702-505-8888 5 complaints mention this number
• DOT air travel complaint form (after the airline): https://airconsumer.dot.gov/consumer/s/oacp-form
• Allegiant Customer Service Plan (customer relations address): https://www.allegiantair.com/customer-service-plan
• Allegiant Contract of Carriage: https://www.allegiantair.com/contract-carriage

Locations

Allegiant Air refunds, cancellations, late check-in, delays and how to complain: what DOT's rules and Allegiant's own terms say (checked October 6 and 7, 2026)

This page was checked on October 6 and 7, 2026 against DOT's consumer pages and orders, Allegiant's own policy pages (Customer Service Plan, Contract of Carriage, Terms & Conditions and a travel-advisory page, read on October 7, 2026), Allegiant's SEC filings and investor-relations releases, BBB and Trustpilot. Allegiant's policies change; the effective dates its pages state are given below, and its current pages control. This site links 84 archive complaints about Allegiant Air (dated 2006 to 2014), so they describe the airline as it operated then, not today's terms.

Refund rules that apply to every U.S. airline (DOT). DOT's refunds page (opened October 6, 2026) says a consumer is entitled to a refund of the ticket price if the airline cancelled a flight, “regardless of the reason,” or significantly changed or delayed it and the consumer chooses not to travel or accept credits or vouchers. For domestic itineraries a significant change or delay includes a departure or arrival 3 hours or more from the original time, a change of origin or destination airport, or more connections. DOT says a consumer who bought a ticket directly from the airline is “entitled to an automatic refund” in those cases when no alternative is accepted, within 7 business days for credit card purchases and 20 business days for cash purchases after the airline becomes aware the alternative was rejected. Credits or vouchers offered instead of a refund “must be valid for at least five years.”

Not covered by a refund right. DOT's page says that “consumers who purchase non-refundable tickets and decide not to travel or arrive to the airport late are not entitled to a refund when the flight operates as scheduled,” and that a consumer who takes a flight but has a bad customer-service experience “is not entitled to a refund.” Many of the archive complaints on this page concern arriving after a check-in cut-off; DOT's page does not list that situation among the refund rights quoted above; Allegiant's own check-in cut-offs are quoted in the next paragraph. Allegiant's Form 10-K says that “nonrefundable scheduled itineraries expire on the date of the intended flight, unless the itinerary is changed or canceled in advance of the flight under the terms and conditions of the ticket” and that a voucher “may be issued for a future flight under certain circumstances.”

Allegiant's own published terms (read October 7, 2026).

• Contract of Carriage (page states “Effective on and after July 21, 2026”). Section 20.2: the carrier “may cancel the reservation of any passenger who fails to check-in, including checked baggage, at least 45 minutes and arrive at the boarding gate at least 30 minutes before the scheduled departure time of the flight for which the reservation was made.” On baggage, the page says “No claim will be entertained by Carrier unless a mishandled baggage report is presented to Carrier within 24 hours after arrival,” with a written amended claim due within 21 days. It also says the carrier “shall provide a prompt refund to a passenger of any fee charged for transporting a checked bag where the bag is significantly delayed or lost and the passenger has notified the Carrier in writing by filing a mishandled baggage report.”
• Terms & Conditions. “Within twenty-four (24) hours after purchase, an entire air transportation itinerary may be canceled for a full refund, but only if (1) the flight's scheduled departure time was at least one week (168 hours) away at time of booking, and (2) the air transportation was not purchased as part of a package consisting of air and ground elements.” On failure to board: “Failure to board a flight or to change or cancel an itinerary within the specified cancellation policies set forth below shall be deemed a customer-initiated cancellation and the remaining itinerary, including any return flights, will be canceled and all funds will be forfeited.” The same page says “Allegiant recommends all passengers arrive at the airport at least two (2) hours prior to scheduled flight departure” and to be “checked in, through airport security and at the boarding gate at least (1) hour before departure.” The page showed no effective date.
• Travel Advisory: More Info page. “All passengers must be checked in at least 45 minutes prior to the revised flight departure time” and “Bags must be checked 1 hour prior to flight departure.” The page shows no date; the 45-minute and 30-minute figures in the Contract of Carriage and the one-hour bag-check figure on this page are quoted as each page states them.
• Customer Service Plan (page states “Effective on and after May 21, 2024”). Refunds: credit card purchases “no later than seven (7) business days from the date the full documentation of the refund request is received” and cash or check purchases “no later than twenty (20) calendar days after the full documentation of the refund request is received.” Delays of 3 hours or more for a reason within Allegiant's control: “Allegiant will issue a meal voucher for use inside the airport or provide an appropriate meal and beverage.” Complaints by mail: “Allegiant Travel Company, ATTN: Customer Relations Department, PO Box 371730, Las Vegas, NV 89137.”

Two Allegiant pages and DOT's dashboard on partner-airline rebooking. Allegiant's Customer Service Plan says Allegiant will “rebook a customer on the next available Allegiant flight, or the next available flight on an Allegiant airline partner, at no additional cost.” DOT's Airline Cancellation and Delay Dashboard, filtered to Allegiant and read on October 6, 2026, shows “No” for rebooking on a partner airline. Both are presented as each source states them; this page does not decide between them. DOT's refunds page (credit card refunds within 7 business days, cash within 20 business days) and Allegiant's plan (20 calendar days for cash or check) use different units for the cash timeline, and each is quoted as written.

24-hour rule (DOT). DOT says that for tickets bought at least seven days before departure, airlines must either allow cancellation with a full refund for 24 hours or hold the reservation at the quoted price for 24 hours; airlines are not required to offer both, and are not required to make changes such as a name correction free of charge.

Extra fees. DOT says a consumer is entitled to a refund of fees for ancillary services (for example bags or seat selection) if the service was unavailable through no fault of the consumer, and to a refund of a checked-bag fee if the bag is declared lost or significantly delayed.

What DOT's dashboard shows Allegiant promises for controllable cancellations and delays (DOT Airline Cancellation and Delay Dashboard, filtered to Allegiant, opened October 6, 2026). For a cancellation or delay caused by the airline, the dashboard lists “Yes” for rebooking on Allegiant at no additional cost, a meal or meal voucher when the wait is 3 hours or more, complimentary hotel for an overnight cancellation or delay, and complimentary ground transportation to and from the hotel; it lists “No” for rebooking on a partner airline, cash compensation, credit or travel voucher, and frequent flyer miles for a wait of 3 hours or more. DOT says airlines are required to adhere to the promises in their customer service plans.

How to complain. DOT's “File a Consumer Complaint” page says to give the airline a chance to resolve the problem first; DOT requires airlines to acknowledge complaints within 30 days and send a written response within 60 days, and to state on their websites how and where complaints can be submitted. If the issue is not resolved, a complaint can be filed with DOT through its online form (airconsumer.dot.gov). The same page says aviation safety concerns go to the FAA and aviation security concerns to TSA (1-866-289-9673), not to DOT's Aviation Consumer Protection Division.

If your booking is on Sun Country. Allegiant Travel Company bought Sun Country on May 13, 2026, but its Form 10-Q for the quarter ended June 30, 2026 says “both companies continue to operate as separate airlines under FAA rules” and that Allegiant Air and Sun Country are operated “as separate brands under separate FAA operating certificates.” Check which airline name is on your ticket before you pick a policy or a complaint route.

Allegiant Air DOT consent orders (2008, April 2018, October 2018), FAA proposed penalty (2019) and TSA fee dispute

DOT and FAA actions about Allegiant Air, LLC found in the sources checked on October 6 and 7, 2026. The three DOT orders below were read from the order documents themselves (PDFs opened October 7, 2026); the FAA item is read from the FAA's news release. A consent order records the carrier's agreement to the order; each order's own wording on admissions is quoted.

• DOT consent order, issued September 15, 2008 (Order 2008-9-18; the number is not the date). The order says it was issued “on the 15th day of September, 2008” and served September 15, 2008. It “concerns fare displays by Allegiant Air, LLC (Allegiant) on its website” that failed to comply with 14 CFR 399.84 and 49 U.S.C. § 41712(a): the carrier “assessed a ‘convenience fee’ on all ticket purchases except those made at one of the carrier’s airport ticket offices” that should have been included in initial fare quotes. On admissions the order says Allegiant, “in order to avoid litigation and without admitting the alleged violations, agrees to the issuance of this order”; the ordering paragraphs nevertheless state “We find that Allegiant Air, LLC, violated 14 CFR 399.84” and § 41712(a). Penalty: $50,000 in compromise of civil penalties, of which $25,000 was payable within 75 days (up to $15,000 of that could be offset by website reprogramming costs) and the remaining $25,000 was due only if Allegiant violated the order within 15 months, plus a cease-and-desist directive.
• DOT consent order, April 13, 2018 (Order 2018-4-8). The order, served April 13, 2018, says its violations were found during an on-site inspection at Allegiant's Las Vegas headquarters in March 2015 and in materials reviewed in 2016 and 2017. Findings include failing to provide adequate assistance to passengers with a disability in moving within the terminal (14 CFR 382.91(b)), failing to give fully dispositive written responses to disability-related complaints (14 CFR 382.155(d)), failing to process credit-card refunds in a timely manner (14 CFR 374.3(b)), and failing to give timely acknowledgments and substantive responses to complaints about scheduled service (14 CFR 259.7(c)). On admissions: “without admitting or denying the violations described above, and without conceding or waiving its legal position that 14 CFR 382.155(d) abrogates a carrier's constitutional right to due process by requiring the carrier to admit or deny it violated the Department's disability regulations, Allegiant consents to the issuance of this order.” The order assesses $250,000 in compromise of civil penalties and directs Allegiant to cease and desist.
• DOT consent order, October 5, 2018 (Order 2018-10-7). The order, served October 5, 2018, concerns Allegiant's tarmac delay contingency plan: it states findings that Allegiant violated 49 U.S.C. § 42301(e)(3) by failing to provide a comfortable cabin temperature on certain delayed flights at Las Vegas McCarran International Airport and other U.S. airports between June and September of 2016 and 2017, and failing to provide adequate food and potable water on Flight 471 at Albuquerque on August 17, 2017, and violated 14 CFR 259.4(a). On admissions: “without admitting or denying the violations described above, Allegiant consents to the issuance of this order.” The ordering paragraphs nevertheless state findings of violation, and assess $225,000 in compromise of civil penalties, with a cease-and-desist directive.
• FAA proposed civil penalty, June 12, 2019. The FAA's news release says it “proposes a $715,438 civil penalty against Allegiant Air, LLC” for “allegedly operating an aircraft on more than two dozen flights following improper engine maintenance”: it alleges that between April 14 and April 22, 2018 an MD-88 flew 28 passenger-carrying flights after its automatic reverse thrust system was deactivated without the cause of an engine temperature exceedance being determined, in violation of the terms of Allegiant's operations specifications. The release says Allegiant had 30 days to respond. This was a proposal and allegation; no final outcome was found in the sources checked on October 6, 2026.
• TSA security-fee assessment (company disclosure). Allegiant's Form 10-Q for the quarter ended June 30, 2026 (Note 10) says that in 2025 Allegiant Air “received a formal assessment of $9.9 million from the Transportation Security Administration related to the remittance of TSA security fees for the period covering October 1, 2019 to December 31, 2022,” that the company “disputes the TSA's interpretation of the applicable regulations and believes the assessment is without merit,” that a case is pending in the Ninth Circuit with oral argument held April 15, 2026 and a decision pending, and that no liability has been recorded. This is a fee dispute between the airline and TSA, not a passenger complaint.

No DOT consent order against Allegiant newer than 2018 was identified in the sources checked on October 6, 2026; DOT's enforcement-order index was not searched page by page, so later orders may exist.

Allegiant Air company background: Allegiant Travel Company, Sun Country acquisition, fleet and contacts

Entity. Allegiant Air, LLC is the airline subsidiary of Allegiant Travel Company, a Nevada corporation listed on Nasdaq under ALGT. The Form 10-K for 2025 gives the principal executive offices as 1201 N. Town Center Drive, Las Vegas, Nevada 89144, and, speaking of Allegiant Travel Company, says “We were founded in 1997” and incorporated in Nevada in connection with the 2006 initial public offering (the parent's own statement; this page gives no founding year for Allegiant Air, LLC, for which BBB's page data lists a business start of September 17, 2003). It describes “a low-cost, low utilization passenger airline marketed primarily to leisure travelers in under-served cities” and says allegiantair.com “is our primary distribution method” instead of online travel agencies and global distribution systems.

Size. The 10-K says that at February 1, 2026 the operating fleet was 16 Boeing 737 MAX and 106 Airbus A320 series aircraft, and that its Allways Rewards program had more than 21 million members and its co-brand credit card more than 590 thousand cardholders at December 31, 2025. The June 30, 2026 Form 10-Q says that with the Sun Country acquisition the company was selling 675 routes.

Sun Country acquisition. Under a merger agreement dated January 11, 2026, Allegiant Travel Company completed its acquisition of Sun Country Airlines Holdings, Inc. on May 13, 2026; each Sun Country share was converted into $4.10 in cash plus 0.1557 shares of Allegiant common stock (Form 8-K, Item 2.01). The 10-Q says Allegiant has applied to the FAA for a single operating certificate that it expects in 2028 and that until then the two airlines operate separately.

Recent filings. Allegiant Travel Company issued $650.0 million of 7.125% senior secured notes due 2031 on June 24, 2026 and entered into an amendment of a pre-delivery-payment facility for Boeing aircraft on July 27, 2026 (Forms 8-K filed June 29 and July 30, 2026). These are financing items and say nothing about customer service.

Recent company announcements. On July 14, 2026 Allegiant announced “Expedia Group becomes Allegiant's first-ever authorized OTA partner”; the release says “The 12-month exclusive agreement will bring Allegiant's nonstop network of 566 routes across 124 U.S. cities to all of Expedia Group's U.S. brands.” The release does not address who handles changes or refunds for bookings made on Expedia, so check the seller named on your booking. Allegiant's August 4, 2026 second-quarter results release says complimentary inflight beverage service began on all Allegiant flights on August 1, 2026, announces “Allegiant First,” a premium seating tier on select aircraft in spring 2027, and says a new collective bargaining agreement with the International Brotherhood of Teamsters representing the Allegiant pilots was ratified on July 31.

Customer-contact channels. The Form 10-K gives a corporate telephone number, (702) 851-7300, listed here as a corporate main number and not as a customer-service line. BBB lists a different number, (702) 505-8888, for the headquarters profile. Allegiant's Customer Service Plan (page states “Effective on and after May 21, 2024”) gives a customer-relations mailing address: “Allegiant Travel Company, ATTN: Customer Relations Department, PO Box 371730, Las Vegas, NV 89137.” DOT says airlines must state on their websites how complaints can be submitted.

Allegiant Air complaint record: BBB, Trustpilot, DOT July 2026 figures and archive posts (as displayed October 6 and 7, 2026)

BBB (as displayed on October 7, 2026). The BBB profile for Allegiant Air, LLC at the Las Vegas headquarters address says the business is not BBB Accredited and shows “Not Rated” with the reason “The business is in the process of responding to previously closed complaints.” It shows 494 total complaints in the last 3 years and 109 complaints closed in the last 12 months, and customer reviews of 1.21 out of 5 stars (average of 126 customer reviews). BBB's raw page data gives a BBB file opening date of January 15, 2004, a business start date of September 17, 2003 and an incorporation date of January 27, 2004.

Trustpilot (as displayed on October 7, 2026). The listing for www.allegiantair.com is an unclaimed profile showing 1.5 stars from 226 reviews (57 of them in the last 12 months, per Trustpilot), with 79 percent of ratings at 1 star and 11 percent at 5 stars; Trustpilot says the company has “no history of asking for reviews” so the reviews “may not be representative,” and that it does not fact-check reviews.

DOT complaint and performance figures. DOT's Air Travel Consumer Report published in September 2026 (July 2026 data; document revised September 22, 2026) shows, for Allegiant Air: 111 consumer complaint cases received by DOT in July 2026 (Table 3; the table's total for all U.S. airlines is 5,931); on-time arrivals of 68.6 percent across 120 reported airports (Table 1); 73 cancelled flights out of 13,314 scheduled operations, 0.5 percent (Table 6); and seven Allegiant flights in its list of domestic flights with tarmac delays over 3 hours, with tarmac times from 3:01 to 4:43 hours:minutes (Table 8). These are DOT's published counts for one month; they are not summed with BBB or this site's counts, and complaint counts are not adjusted here for the number of passengers.

Archive complaints on this site. This site links 84 complaints in which Allegiant Air (also written Allegiant Airlines or with misspellings) is the named company, dated 2006 (1), 2009 (11), 2010 (7), 2011 (7), 2012 (23), 2013 (32) and 2014 (3). They are individual allegations by the posters and were not verified by this site. Keyword counts across these 84 posts (a post can match several): baggage, carry-on or fee wording in 48; customer-service or phone wording in 42; refund, credit or cancellation wording in 45; check-in cut-off or missed-flight wording in 41; delay or cancellation wording in 18. Machine-rewritten and duplicate posts were left out.

Allegiant Air litigation and legal-proceedings disclosures

Company statement on legal proceedings. Allegiant's Form 10-K for 2025 (Item 3) says: “We are subject to certain legal and administrative actions we consider routine to our business activities. We believe the ultimate outcome of any pending legal or administrative matters will not have a material adverse effect on our financial position, liquidity, or results of operations.” The Form 10-Q for the quarter ended June 30, 2026 (Part II, Item 1) repeats that statement and, in Note 10, describes the TSA fee assessment and Ninth Circuit case summarized in the regulator section above.

Court dockets. Passenger lawsuits against Allegiant exist in the public federal docket databases; for example, a CourtListener search for the phrase “Allegiant Air” run on October 6, 2026 returned 430 federal docket results, a count that includes unrelated cases that merely mention the airline. This page does not itemize individual passenger lawsuits or class actions because their claims and current status were not reviewed from the dockets; check PACER or CourtListener for a specific case.

Data incidents. A web search run on October 6, 2026 for data-incident or data-breach notices naming Allegiant returned no result about Allegiant Air; individual state attorney-general breach lists were not searched one by one.

Is Allegiant Air Legitimate?

Allegiant Air, LLC is the airline subsidiary of Allegiant Travel Company, an SEC registrant (Nasdaq: ALGT) whose Form 10-K for 2025 gives its principal executive offices as 1201 N. Town Center Drive, Las Vegas, Nevada, reports FAA certificates of airworthiness for its aircraft, and describes an operating fleet of 122 aircraft at February 1, 2026; DOT's September 2026 report lists “G4 Allegiant Air” among the airlines it reports on. DOT issued consent orders against the airline in 2008 ($50,000) and 2018 ($250,000 in April and $225,000 in October), described above, and DOT counted 111 complaint cases about Allegiant for July 2026. BBB says Allegiant Air, LLC is not BBB Accredited and shows “Not Rated”; Trustpilot shows 1.5 stars from 226 reviews on an unclaimed profile. Those counts are published by third parties and are not verdicts; this site does not rate airlines.

Company Relationships

• Owned by: Allegiant Travel Company
• Affiliated with: Sun Country, Inc.

Frequently Asked Questions