We booked this service and were told driver would meet us at the baggage claim at appointed time. When we arrived... No driver.
We called dispatch and they told us that we needed to call the driver ourselves - we told them it was their responsibility to find the driver - but we took the number anyway and they told us he would arrive in 15 minutes. After 20 minutes we attempted to call the driver and he said he'd be there in 15-20 minutes and he would call us when he got to the airport. After waiting another 30 minutes with no call from the driver - we attempted to call both dispatch and the driver and they had all stopped answering their phones. I attempted to resolve the issue by phone requesting a refund and they would not put anyone from management on the phone. We are now in a credit chargeback dispute with this company.
We have been using limo services all over the world and have never been treated so poorly. What a waste of time and money.
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