I scheduled a pickup at my hotel at 2:45pm to go to the Baltimore Airport on 9/10/10. The driver showed up 25 minutes early and when I wasn't outside, he left. I received a call from the dispatcher at 2:45 pm indicating that the driver left. I told him that I was at the red light in front of the hotel and would be there in seconds. He said he would send the driver back. At 2:50pm, I was standing outside with my luggage and the van pulled up. The driver got out of the van and was very angry and rude. I told him that my pickup was for 3:00pm and he kept yelling at me that it was at 2:45pm (it didn't matter either way because he left before 2:40pm). He yelled at me and said, "are you getting in or what?" I said, "with that attitude, no, I am not getting in." As a woman, I am not going to get in a car with some strange man who is acting like a maniac. He threw my luggage out of the van and took off. I went inside the hotel and they called me a cab. I then placed a call to Super Shuttle and told them my situation. They assigned me a ticket number and said someone would call me in 5-7 days. Are you kidding me? I emailed the website and then called on 9/14/10 when I hadn't heard from anyone. I had prepaid my fare so I was trying to get refunded.in addition, I paid twice as much for a cab. The customer service person put me on hold for 10 minutes and then returned to tell me that my case had been assigned to someone who would call me in 30 min. I received a call back from an incredibly rude woman (Tamesha I believe her name was). She proceeded to tell me that she could not refund me because I left. It had nothing to do with how badly her driver treated me. The fact that I left, was my fault. I was furious. I asked her to switch me to a supervisor, and she said no one was available. I am telling you if I could've gone there in person to resolve this, I would've. People are so brave over the phone and on email but its a different story in person. I have now sent a certified letter to the CEO of the company. Hopefully he will do the right thing. I would avoid this company at all costs. From the driver to customer service to managers, their attitudes are all the same. The customer is never right.
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