I was from Tampa on Sunday and we have an emergency back in Orlando, therefore I need to go home that instant. I did not know what to do actually, its weekend i was with my friends having a good time, but family is family it should come first. I have tried a lot of transportation company however they have declined me. The last on my list was Florida Shuttle I traveled with them once before but I was not impressed because they almost did not showed up. Since I had an emergency and I really need to go home, I dialed their number hesitantly, at one beep the customer answered my call, a very accommodating. I told her my story she said she will make sure that i will get into the van at 6:15 pm to Orlando. She processed my reservation, put me on hold while talking to the dispatch or the driver not sure. It was almost 8pm already and the last trip is 9:15. Then gave me the driver's number and waited to be pick up. The customer service agent called be again to informed me that shuttle will be late for less than 10 minutes. I was hopeless already. But at 9:30 the van was infront of me, I was surprised, again I received a call from the customer service to check if I am already in the bus. I was thankful and Yes keep it up guys
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