We were going to travel from Colorado to Texas and stay in Amarillo where we are in the loyalty program and often stay when we travel. I made advanced reservations in June and in July realized we couldn't afford to go so I cancelled online.in July, I noticed my card was charged $144.89 twice since I made 2 reservations, one going and one coming back to CO. I called the hotel and they said, "Sorry, it was the policy not to refund or credit for advanced purchases."
Why would the hotel keep our money and other people stay in that room and pay??? That's double payment for the room. This is a scam to me to keep our money plus other people's money who actually stay there. If a person gives plenty of notice, which we did, then we should be credited. Plus, we are regular customers of this hotel and we feel ripped off because of a policy that is really a scam for the hotel to make money.
I called the hotel, customer service and the hotel stands by it's scamming policy for advanced reservations. Sure, it's legalese writing but it's a scam to people who have to cancel regardless of the reasons. This is a bad policy to have. We will never stay at a Holiday Inn Express if we are not credited on our account.
Unfair tactics this hotel is using to make money.
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