This company is a basic rip-off. We scheduled a cruise through one of our favorite wineries for a cruise to take place nine months in the future. We made this reservation via the telephone and we mailed the company a check for the deposit. Fine Food and Wine then cashed that initial $1975.00 deposit and we were set. After one month we decided that the financial year was not seeing an improvement and we made the decision to cancel the cruise with them. This was still eight months before the cruise was to sail.
Following this cancellation we asked for the return of our deposit from Fine Food and Wine. The company then directed us to their web site that we had never visited. On this site they noted that they had a cancellation policy stating that they would not return our deposit monies before the cabin had been resold!
This refund policy was not noticed to us at the time of reservation. Basically they have stolen our money for the entire period from our cancellation in March until this very day. We have still not been given our money and the cruise has now sailed and returned.
This company is not ethical and will do anything to keep monies that are not theirs. That is called stealing. Do not do business with this company, they are not ethical and they will steal from you or your clients too. Find another company that has the ability to provide ethical customer service and real quality. To date we have received noting either in the form of the entertainment of a cruise or financial remuneration for our deposit. Class and dedication to service are foreign to this company. Run from Fine Food and Wine if you can. They are cheats, liars and thieves.
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