Complaint resolution
Avis Customer Service 10 Feb
Case Reference: 203927
To whom it may concern
On 4 Dec I booked an Intermediate Car from Brisbane Domestic for the period 27 Dec to 28 Dec through Qantas since I can use the Frequent Flyer points..
Before booking the car I checked on your website, and 3 of your competitors, for the equivalent offer, but for the period 27 Dec to 3 Jan (7 days), which is what I had intended from the beginning – the 1 day booking on line was a late night mistake.
In all cases, including Avis, the TOTAL cost for this period was between $400 and $450 – base rate $51 per day approximately.
On landing in Brisbane (delayed flight) I did not check the contract (which I will not do again!) since I was late for an appointment, only to find out that I had been charged $79 per day, with a TOTAL cost of $803.91 on returning the vehicle.
On 4 Jan I described my predicament on your Avis Customer Services website, to which I am yet to hear any feedback.
Then on 10 Jan I managed after much waiting to get through by phone to a ‘post booking’ operator on 1800 252 321 who then lodged this Case Reference 203927.
No response up to 8 Feb (1 month) so I phoned and was advised that someone would contact me within hours – still no feedback after 2 days.
What do I want? Since the websites quoted $450 for this contract, I expect a refund of $350, and I expect to be treated with respect, like a customer.
I have already advised my company that we will not use Avis again, and I intend to take this to the Press if I do not get some cooperation.
Understand that I am not a happy customer – as number 2 you do not try harder!
John Immelman
[email protected]
Mobile: 0447 044704
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