My experience with Avis is HORRID.
Please hear me out!
After using Price Line to do my 2 1/2 day contract for a car rental in MPLS (at a price of $105.00), I was given Avis as my car rental company. Everything went fine and I gassed up the vehicle before I dropped it off at the airport as I said I would. With no atttendant on duty at 6am, I filled out my contract and dropped off my keys at the Avis after hours desk.
—Seems pretty normal for anyone renting a car... Right?
Two weeks later I notice a $513.22 bill on my credit card from Avis...
Wow! What is this, did someone run into the vehicle after it was parked. Or what???
Called customer service to find out that they said I did not have a contract on the rental. Told them that I did. And after doing some investegating they said that they did receive a payment from PRICE LINE, but it was not enough and that I had to make up the difference or take it up with PRICE LINE. They also informed me that I was being charged for bringing back the car on an empty tank... I could not believe it!
After talking to a supervisor, they aknowledged that this was their mistake and would reimburse me the $513.22...
After five phone calls, a lot of apologies, and admitting their mistake, I have only received $386.16 of the $513.22 after a month!!! I have now brought it up with my credit card company W-lls F-rgo and they said that they would be more than happy to take care of the situation and reimburse me the remainder until they collect from this unethical company—AVIS—Reference# 744-2778
0 comments