We booked a round-trip luxury bus trip to Las Vegas that included 2 nights @ the Riviera Hotel w / this company for $380.52. They were over an hour late to pick us up & arrived in an SUV, not a bus. They never told us that we were paying to get crammed in the back seat of an SUV w / two other people & the driver. I would have been more comfortable driving myself & would have done so if we had known in advance that there was no bus. That was the point of the trip, as this company is a luxury bus company. When the driver dropped us off at Riviera, she said "We will pick you up RIGHT HERE at 3:30pm on Monday." AND we even repeated that back to her & clarified that they would pick us up downstairs & not in the front of the hotel. At 3:15pm on Monday, we went downstairs to wait & at 3:40pm I got a call from someone from Blue Groundways & tried to answer it but no one was there, then I got a voicemail. The voicemail said that the bus would be leaving from BALLY'S in 5 minutes. They did not leave a # to call back. BALLYS??? We didn't stay at Bally's? Why would they pick us up there??? So we grabbed the first cab we saw & by the time we got there they had left us. We called Blue Groundways & they refused to come back to get us. They were only 5 minutes away. I begged, pleaded & cried on the phone w / the dispatcher but she had no remorse & offered no assistance. BUT the two other people who were crammed in the SUV on the way to Vegas with us stayed @ the Sahara & ALSO were LEFT behind. They too were told that they would be picked up at their individual hotel. We were left stranded in Las Vegas and finally was able to find a rental car company that would let us rent a car and return it in Orange County, Ca... For $160. Now, the company will not answer their phone or call us back. I tried to dispute the charge with PayPal but the seller (Blue Groundways) rejected the resolution and there's nothing more PayPal will do. We want our money back for the price of the bus trip & the rental car. This is wrong and we will do everything possible to take this company down. There are SEVERAL complaints that have been filed about this company with the BBB, on Yelp and records of the owners committing previous fraud have been found in the CA Dept of Corrections database. See more info here: http://usacomplaints.com/entertainers/shaun-michael-of-bev/shaun-michael-of-beverly-hills-74e3d.htm
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