For a girls' weekend and a 40th birthday celebration, we rented a 3 bedroom house on the beach in Newport Beach CA through International Vacation Home. Travel (IVH. Travel). This company claims to have the highest standard in luxury homes but yet we unknowingly booked a home less luxurious than an 18 year old first college home. That is unless you consider futon couches, broken cabinets, mismatched dishes, absolutely no cleaning supplies such as paper towels and dish soap, lack of bath mats and a kitchen trashcan full from previous renters as "setting the industry standard". When we contacted the company about the lack of basics, we were told that IVH. Travel cannot be held responsible as the property management company. What does a property management company do if not clean and remove trash between renters?
On Feb 5 we were required to pay the full rental $1120 plus $500 security deposit for our Apr 30 reservation. It is now May 31 and no one for the company returns my calls/emails and the security deposit has still not been refunded. I suspect they need the $500 to buy some basic necessities for this "luxury home" although we stocked this house with ample cleaning supplies upon our departure. I guarantee this house was left in far better condition than when we arrived.
I would never rent from this company again and feel sorry for all the uninformed future renters.
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