Complaint / Review
Aer lingus vacation store
Authorized Credit Card Fraud and failing to reimburse money after fraud was reported

Problem:
On December 29th my husband and I noticed that my husband's account was over drawn by over $1700. That same day I received tickets in the mail for a vacation to Ireland. I immediately contacted my bank about the situation. My bank advised me to contact Aer Lingus to have the charges reversed because the charges were made with a debit / check card that my husband had reported as lost/stolen on Nov 4th and a new one was issued in its place on Nov 4th. The bank forgot to cancel the card, hence it remained open. Hence, someone was able to purchase a pricey vacation with the card in December. Aer Lingus told me that they needed proof from the bank that the card was reported lost/stolen. After sending the company an email explaining all of the above and the phone number where they could verify the information they sent me a return email accusing me of making the travel accomodations and asking me if I wanted to keep the reservations. Also, it was revealed that a female made the arrangemenmts which means they authorized the use of the a credit card that was not in "her" name. They allowed credit card fraud to happen, failed to contact the bank for proof, and failed to reimburse my husband in a timely manner after I gave them 2 weeks refund my husband the charges. On December 29th my husband and I noticed that my husband's account was over drawn by over $1700. That same day I received tickets in the mail for a vacation to Ireland. I immediately contacted my bank about the situation. My bank advised me to contact Aer Lingus to have the charges reversed because the charges were made with a debit / check card that my husband had reported as lost/stolen on Nov 4th and a new one was issued in its place on Nov 4th. The bank forgot to cancel the card, hence it remained open. Hence, someone was able to purchase a pricey vacation with the card in December. Aer Lingus told me that they needed proof from the bank that the card was reported lost/stolen. After sending the company an email explaining all of the above and the phone number where they could verify the information they sent me a return email accusing me of making the travel accomodations and asking me if I wanted to keep the reservations. Also, it was revealed that a female made the arrangemenmts which means they authorized the use of the a credit card that was not in "her" name. They allowed credit card fraud to happen, failed to contact the bank for proof, and failed to reimburse my husband in a timely manner after I gave them 2 weeks refund my husband the charges.