On Sunday 27 December we paid, in cash, the morning desk clerk $100.13 for our stay. The desk clerk informed us the computer was down and we would have to return for our reciept. Due to illness we did not on that day. The next day, Monday 28 December when we returned to pay for that day, the morning desk clerk, the same individual, told us we did not have to pay and not to bother him since he was busy, he would tell us when a payment was due. On Friday 1 January on his way home he called and told us we had to pay $ 700., this included the bill for Sunday the 27 th. We informed him we paid the bill, he said we did not, we then informed him we'd be in contact with the manager.
On Monday 4 January we contacted the assistant manager and manager. They showed us the video tape from the day in question, the tape went at a very fast speed and showed us at the front desk and the clerk with his cash draw opened. The mamager then told us to leave the hotel at once, this was 12:45 pm. The reason was we were saying the morning desk clerk stole the money, which we did not say at all, we were just questioning where the money went. As we were packing the police came and told us to leave, which we informed them we were. They waited until we drove off the property.
Attempts to resolve this problem with Holiday Inn customer service and the hotel have not accomplished anything. The manager would not even given us the owners phone number! It comes down to a case of we said-he said.
We would recommend a stay in a cardboard box then stay at Hoilday Inn, Newport News VA. It will save you a headache and needless embarssment. A sign should read over the door - quot; Abandon all hope all ye who enter here."
0 comments