On 8/9/09 I went to Orbitz.com to shop for reasonable hotel reservations. Since Orbiz banner ads om many websites state that they have Hotel Price Assurance and lowest price guarantee, I used them for the first time. I found a hotel that was located in the city I was traveling to and found a rate of $114.30 for a Wingate by Wyndham. I booked with my credit card as per the site and printed out my reciept. I stayed at hotel as reserved and in the morning the hotel placed a express check out receipt under my door, showing total room charges to be only $86.48, including all taxes. The room rate was actually only $75.86. This means that anyone lese could have booked this room for $86.48 with taxes but ORBITZ.com charged me $114.30 to my card. Thats a fee of $27.82 to ORBITZ just for using their website. How is this saving anyone money? I contacted ORBITZ and the sales represenative apologized for the high fee and after speaking with a supervisor they only offered to send me a ORBITZ voucher for $27.82 of ORBITZ CREDIT. I feel as though I have been taken advantage of and gouged on fees and left with a silly voucher. I have fled a dispute with my credit card company for the difference. Am I not being reasonable? Was this a justifable charge just for using their site? I looked over all my printed pages and receipts from ORBITZ and there are no disclosure staements that state anything about how much their fee is period, no % or anything in writing. My guess is that millions of consumers are falling into the same preying hads of ORBITZ, only to be taken for a real ride.
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