CMBTT must be an outsourcer for making reservations for vacation based requests. On February 2 I received a fax detailing $199 7 Nights All Inclusive Resort in Cancun. I called and talked with the representative, made sure the Sandos resort was legit and even hung up and called back to see if I could get the same person again. I did a quick search for any bad reviews associated with the resort.
I bought 2 packages totaling $398 and decided to wait to make my reservations as I was advised that I could do so at any time as long as I gave a 30 day notice. I've been calling for several days now to receive assistance. I have been advised that I need to speak with my original rep, Melissa, which I spoke to once (I think) and she advised me that I would have to sit through time share presentation. This is not in my disclosures and agreement. She advised me that I would have to pay an additional $200 for peak stay, which peak time is not defined in the terms and conditions.
Reaching Melissa again has been impossible. I've set on hold for 30 minutes at a time only to be disconnected or advised that a supervisor was not available, I would have to receive a call back. I have never been called back by anyone at this company. People answer the phone and advise that they are receptionists and they do not know anything. It's absolutely insane.
If anyone knows how to get around these fraudsters please let me know. I hope this report helps someone to not become screwed over!
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