After an hour or so about the telephone with 3 "customer service" people I am also exhausted to kind significantly but need individuals to realize that Hotels.com is beyond unprofessional and I VERY discourage with them. After rescheduling a reservation 6 months before the preliminary day of appearance, I obtained a contact from hotels.com having a climate update in my own arrival area. It surprised me they hadn't precisely ended the reservation. I named hotels.com to verify they had certainly ended the reservation plus they stated to possess "no report" of the termination. They charged me the entire hotel price (which was a $400-night resort). After talking to the Next degree of administrators I had been basically instructed I had been "silly" for lacking published a duplicate of the termination verification & saved it. Certainly, I wont create that error again. The girl (Jane) was tactless and uncaring and totally declined to correct the problem. I subsequently named the resort and also the concerns supervisor graciously ended the reservation without any fee. I'm still surprised and spinning in the complete neglect hotels.com confirmed for my scenario. I'm back again to utilizing a travel agent.
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