For attending a time share seminar, we were awarded with a all inclusive vacation to Mexico. We filled out all the paperwork on time (a feat in and of itself - lots of fine print) and submitted a $200 refundable deposit (refunded upon completion of the trip), and on June 24 were confirmed via email to be traveling to Puerto Vallarta.
We were supposed to receive our airline tickets 60 days prior to traveling. Once we were within the 60 day window and did not have tickets, I began attempting to communicate with them, and all the sudden the rules changed. We were told that we now needed to pay $300 airline taxes (not part of our terms and services), we were told that we were not traveling on the date they told us, we were told we needed to give them our credit card number and in the event we were unable to travel we would be charged for the tickets. They were expecting us to commit to an unknown travel date and the penalty would be they would charge us for the airline tickets.
We just found out we won't be traveling, we've been given telephone number after telephone number on a wild goose chase, telephone calls are not returned, and it seems that every email back from them has something new that we haven't done that we weren't told we needed to do.
Their activity has been fraudulent (classic bait and switch) and is a breach of contract. I'm afraid that we won't get our initial deposit back because we didn't travel (not due to our fault).
So far, we have had contact with the following people attempting to resolve this:
initial sales person: Tania Garza Vasquez
Manager: Dani Raper
Manager: Marcy Wolf
The latest is that they will exchange our vacation for another one that doesn't include airfare and isn't an all inclusive package - not close to an even exchange.
I am hoping that they make this right, and will update this if they do.
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