I've been a loyal customer of Travelocity.com for a few years now, and until today, I had a great experience. However, my recent attempt to get a flight home for xmas was so horrible I am here now. Lost my business forever.
Here's a simple run down:
Site wouldn't accept payment, "Sorry, we are experiencing difficulties processing this credit card."
Customer service wouldn't help me until I got my bank on the phone because they said it was a problem with my card—it wasn't.
My bank tells me they charged me 6 times (still unresolved at this moment, I have to call back).
Rude travelocity.com agent transfers me to a nicer guy, who finally starts getting somewhere and reruns the payment ($10 more expensive this time) and convinces his manager to waive the $25 fee after a long while on hold.
Payment is confirmed by a supervisor.
Payment doesn't go through again.
10 mins on hold.
"It's a problem with our sever, call back in an hour (9:30pm in NYC—not sure about the time zone in India) and we cannot promise the same price."
I say, "can you call me back?"
"Of course not, muahaha"
Hmm..."thanks for your help, may I please speak with a supervisor."
Sit on hold for 10 mins...
"I'm sorry, he's busy, please hold more."
Then my battery got low and I had been on the phone for an hour and gave up.
2 Hours of my life GONE! Hence forth, I call for a permanent ban on Travelocity.com—HORRIBLE.
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